Help With Faxing Issue (PDF not converting)

[openSorcerer]

I installed the faxing script and set everything up as the article said too, but when I receive an email with the attached pdf it is always all 0's. And when I try to open the pdf I get an error message that states (Adobe Reader could not open fax_0000000000-3.pdf because it is either not a supported file type or because the file has been damaged). All I am trying to do here is receive faxes by email. Not concerned with being able to fax out. My provider is Vitelity. Here is the output.

No such command 'pbx*CLI>' (type 'help pbx*CLI>' for other possible commands)
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
-- Executing [h@ext-fax:1] System("SIP/rollandh73-b7e09a00", "/var/lib/asterisk/bin/fax-process.pl --to [email protected] --from [email protected] --subject "Fax from 0000000000 0000000000" --attachment fax_0000000000.pdf --type application/pdf --file /var/spool/asterisk/fax/1233638829.0.tif") in new stack
-- Executing [h@ext-fax:2] System("SIP/rollandh73-b7e09a00", "rm /var/spool/asterisk/fax/1233638829.0.tif") in new stack
-- Executing [h@ext-fax:3] Hangup("SIP/rollandh73-b7e09a00", "") in new stack
== Spawn extension (ext-fax, h, 3) exited non-zero on 'SIP/rollandh73-b7e09a00'
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
-- ast_get_srv: SRV lookup for '_sip._udp.sip.gafachi.com' mapped to host sip.gafachi.com, port 5060
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1
== Parsing '/etc/asterisk/manager.conf': Found
== Parsing '/etc/asterisk/manager_additional.conf': Found
== Parsing '/etc/asterisk/manager_custom.conf': Found
== Manager 'admin' logged on from 127.0.0.1
== Manager 'admin' logged off from 127.0.0.1

Any help would be greatly appreciated and if there is anymore info needed to trouble shoot please let me know. Thanks in advance!

 

[wardmundy]

Vitelity doesn't support faxing other than with their own commercial offering. For a list of providers that do, see this article.

 

[jroper]

One of our VoIP customers - and a member of the forum, his T1 was down the other day, and although his staff were told not to fax, as the only route out was via our IAX trunk, inevitably, faxes were sent, and amazingly - were received by the other end.

That is not to say "We support Faxing", as I have not tested sufficiently, and underlying carriers change things, but I will say that right now, it seems to work.

Joe

 

[openSorcerer]

Thanks Ward! That is kind of what I was thinking. Off to a new provider I go!

 

[tomsyr]

Inbound faxing

I can vouch for http://voip.ms/
I have a IAX trunk with them and can receive faxes.
TomSyr

 

[BeerCan]

I have sucessfully sent and received faxes with future nine and joe's service. But then again when I was using vitelity it worked fine for me also. My current solution is with future nine and I asked nitzan (sp?) to put me on a fax friendly route.

 

[utsmostdumbest]

tomsyr,
Do you have any suggestions on your voip.ms setup? I have tried it with SIP and IAX2 with no luck. I have a feeling I am missing something in the web portal or my trunk setup.

For me, les.net works pretty reliably and Vitelity works but takes 1-5 tries.

 

[tomsyr]

I didn't change anything from the config they provided. I think I used a 4 in the time to wait though. Ward had mentioned to play with that setting in the inbound route.

Tom

 

[openSorcerer]

I ended up figuring out it had noting to do with vitelity but with myfax. Myfax is an internet based faxin company for those who are unaware of them. The only thing I haven't done while testing with my fax is change the inbound timing. Most all business oriented customers will more than likely be using some sort of hardware fax which work alright with vitelity. The best I have tested so far is voip.ms. I sucessfuly received a 28 page fax. By my standards that is darn good. Hope this helps.

 

[jroper]

You would not think that getting faxes accross the internet would be so difficult. They've been around since 1843, and I can even receive a weather fax on an old shortwave transister radio onto a PC 600 miles away from land, with a droopy bit of wire as an aerial.

Joe