IPBX 2026 Queue Issue

[Joe Diamond CPA]

the IVR Breakout is not functioning. of course i made a "breakout IVR" with a message, but the breakout IVR message does not play in the queue? i though that maybe the new queue callback module might be inteferring so i disabled that but no luck. any ideas?

 

[kenn10]

It does work. Here is what I have for my IVR Breakout on the queue: The IVR plays the periodic "We apologize for the delay. You can press one to leave a message or simply continue to hold. We appreciate your patience." announcement you record to place in the breakout IVR.


This is the breakout IVR which plays the announcement:



This is a sample of the IVR Breakout system announcement: