No Access To 3CX Management Console After Updating to 15.5 SP5

[dallas]

I have installed the 3CX 15.5 SP4 today and following the the upgrade the console page that loads is completely blank. Has anyone upgraded to SP4 yet?

 

[pbxinaflash]

I have without any issues. Did you try to login after you have received an email that the update has been completed? If you did during the updating process then this might be normal. Are all the services running? Can you try logging in either from another IP or an incognito window to see if that makes any difference?

 

[dallas]

Yes, this is after receiving the email. Logging in from another IP produces the same results.
Here's the output of service 3CXPhoneSystemMC01 status
● 3CXPhoneSystemMC01.service - 3CX PhoneSystem 01 Management Console
Loaded: loaded (/lib/systemd/system/3CXPhoneSystemMC01.service; enabled)
Active: active (running) since Thu 2018-03-29 13:52:55 AEDT; 5h 0min ago
Process: 1989 ExecStopPost=/bin/rm -f /var/run/phonesystem/management_console01.socket (code=exited, status=0/SUCCESS)
Process: 1986 ExecStopPost=/bin/rm -f /var/run/phonesystem/3CXPhoneSystemMC01.pid (code=exited, status=0/SUCCESS)
Main PID: 2024 (ManagementConso)
CGroup: /system.slice/3CXPhoneSystemMC01.service
└─2024 /usr/lib/3cxpbx/ManagementConsoleJS --pid /var/run/phonesystem/3CXPhoneSystemMC01.pid -p /...

Mar 29 13:52:55 3cx01 systemd[1]: Started 3CX PhoneSystem 01 Management Console.

Here's the contents of /var/run/phonesystem/
root@3cx01:/var/run/phonesystem# ls
3CXAudioProvider01.pid 3CXIVR01.pid 3CXPhoneSystemMC01.pid 3CXTunnel01.pid
3CXCfgServ01.pid 3CXMediaServer.pid 3CXQueueManager01.pid management_console01.socket
3CXEventNotificationManager.pid 3CXPhoneSystem01.pid 3CXSystemService01.pid

 

[pbxinaflash]

I assume you have tried restarting the machine? Do you see any errors in the system logs?

 

[dallas]

Yes I have. I have also restarted the 3CX services and nginx.
I think a re-install with a restore from backup will be necessary.

 

[pbxinaflash]

Yes a clean install is always the best option. Restoring 3CX from a backup is trivial so you should be up and running fairly quick!