TIPS Zip Code Inbound Call Routing

[kmcdaniel]

Here is the scenario in our office. I have three folks that sit up front and answer service calls. Call them Agent 1, Agent 2, Agent 3.

I want to setup ring groups that are 5 digit and that correspond to zip codes and the IVR would ask you to enter your zip code. i.e. 90210, 90211, 90212, 90213...etc. I would be splitting the zip codes up equally for each agent to handle and route those corresponding ring groups/zip codes to their respective extensions. Agent 1: ext 101, Agent 2: ext 102, Agent 3: ext 103.

I have a csv file for all of the zip codes. Is there a better way to do this than with ring groups? Obviously this would be alot of manual entry to enter all of these zip codes as ring groups. We have about 175 zip codes that we service. Perhaps there is a way to just cut and paste this into Asterisk directly in the right spot to easily add all ring groups. Thanks for any input you can provide!

 

[kenn10]

The Dynamic Routes Module can handle this. There is plenty of discussion about it over on the FreePBX forums. I've never used it myself nor do I know how.

 

[wardmundy]

Take a look at the Weather by ZIP Code app. It does exactly what you;re interested in, i.e. prompting user for ZIP code, then looking up a location in a MySQL database, then going to a corresponding NWS web site based on the location. All you'd need to change is to add a field for the extension to call, and then route the call there after looking it up.

 

[kmcdaniel]

Take a look at the Weather by ZIP Code app. It does exactly what you;re interested in, i.e. prompting user for ZIP code, then looking up a location in a MySQL database, then going to a corresponding NWS web site based on the location. All you'd need to change is to add a field for the extension to call, and then route the call there after looking it up.

Thanks Ward! Anywhere else you can suggest I can look to get a better understanding on how to make these adjustments?

 

[kenn10]

@kmcdaniel study up a little to get some ideas. I'm not sure you're up to speed on Asterisk dial plan coding just yet. See below on using the module to keep the process within FreePBX's GUI:

PBX GUI - Dynamic Routes User Guide - PBX GUI - Sangoma Documentation

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