QUESTION unanswered calls not going to VM...

[Robert.Thompson]

Hello:

I have a inbound route for an (anveo direct) DID which is routed to an extension which is my Yealink phone.

The problem is that if I do not answer the call on the Yealink, the call gets mysteriously transferred to my cell phone - I don't know why this is happening.

I have voicemail enabled, to the best of my knowledge.

Does anyone know how & why this is happening?

Thanks,

 

[LesD]

How are you routing it to your phone?

If you are using a ring group and have specified Ring Strategy = Hunt they it could cause what you are experiencing.

 

[Robert.Thompson]

How are you routing it to your phone?

If you are using a ring group and have specified Ring Strategy = Hunt they it could cause what you are experiencing.

Thank you.

I am not using a Ring Group.

I really have no idea how this can happen.

 

[LesD]

What happens if you call your extension internally and you do not answer it?

 

[Robert.Thompson]

What happens if you call your extension internally and you do not answer it?

My cell phone rings but I think that I know what is wrong:

My PBX has 2 extensions:

1. #777 which is my Yealink W52P located here in Montreal
2. #702 which is a Yealink T23G located north of Montreal.

The problem must be because, on my cell phone, I have CSipSimple registered to #702 as well.

I guess this why it is happening.???

 

[LesD]

I think the answer is buried in there somewhere, though the facts do not match what you originally stated - that still needs clarification.

You said your inbound route is routed to your phone (#777).

Is it only to that phone or also to #702?

If it is not routed to #702 then your cell phone should not ring.

If it is routed to #702 then the cell phone should ring immediately, not just when you do not answer #777

So we need some more details of the exact setup.

 

[islandtech]

anveo direct isn't sending the call on no answer to your cell by chance
didn't setup follow me and forgot about it