SOLVED 1 extension will not forward to voicemail if no answer

[piaftnt]

Hi,
I have an ipbx-2020 system running on centos 7. I have a callcentric pjsip trunk that has 1 inbound route to extension 202. Voicemail has stopped answering when no one answers the phone. I just get a message that says the person is unavailable please try again later. I have a voipms trunk that also rings extension 202 ans voicemail answers when calls come in and no one answers. I have compared the settings from another extension that works and the one that does not (202) and there are no differences.
When a call comes in all I see in the asterisk cli is the following:
-- Called PJSIP/202/sip:[email protected]:5061
-- Connected line update to PJSIP/callcentric-pjsip-00000041 prevented.
-- Connected line update to PJSIP/callcentric-pjsip-00000041 prevented.
-- PJSIP/202-00000043 is ringing
-- PJSIP/202-00000043 is ringing
-- PJSIP/202-00000042 is ringing
-- PJSIP/202-00000042 is ringing
ipbx2020-1*CLI>
ipbx2020-1*CLI>
ipbx2020-1*CLI>
ipbx2020-1*CLI>
ipbx2020-1*CLI>
== Spawn extension (macro-dial-one, s, 55) exited non-zero on 'PJSIP/callcentric-pjsip-00000041' in macro 'dial-one'
== Spawn extension (macro-exten-vm, s, 14) exited non-zero on 'PJSIP/callcentric-pjsip-00000041' in macro 'exten-vm'
== Spawn extension (ext-local, 202, 3) exited non-zero on 'PJSIP/callcentric-pjsip-00000041'
-- Executing [h@ext-local:1] Macro("PJSIP/callcentric-pjsip-00000041", "hangupcall,") in new stack
-- Executing [s@macro-hangupcall:1] GotoIf("PJSIP/callcentric-pjsip-00000041", "1?theend") in new stack
-- Goto (macro-hangupcall,s,3)
-- Executing [s@macro-hangupcall:3] ExecIf("PJSIP/callcentric-pjsip-00000041", "0?Set(CDR(recordingfile)=)") in new stack
-- Executing [s@macro-hangupcall:4] NoOp("PJSIP/callcentric-pjsip-00000041", "PJSIP/202-00000043 montior file= ") in new stack
-- Executing [s@macro-hangupcall:5] GotoIf("PJSIP/callcentric-pjsip-00000041", "1?skipagi") in new stack
-- Goto (macro-hangupcall,s,7)
-- Executing [s@macro-hangupcall:7] Hangup("PJSIP/callcentric-pjsip-00000041", "") in new stack
== Spawn extension (macro-hangupcall, s, 7) exited non-zero on 'PJSIP/callcentric-pjsip-00000041' in macro 'hangupcall'
== Spawn extension (ext-local, h, 1) exited non-zero on 'PJSIP/callcentric-pjsip-00000041'
ipbx2020-1*CLI>

In case it matters 202 is the only extension that uses this trunk, it is inbound only and it used to work.
I do not know what changed. Module updates and a reboot maybe but I would think that would bork all of the extensions.
Does anyone know where I need to look to troubleshoot this?

Regards,

Tom

 

[tbrummell]

Looks like Callcentric is timing out your call and playing the " message that says the person is unavailable please try again later ", before the call forwards to voicemail on the Asterisk side. Look in your Callcentric setting for a max ring time or similar. I'm not a CC user so I don't know what the offer for options.
Edit to add: If Asterisk was playing said message, you'd see it in the CLI logs...

 

[piaftnt]

Looks like Callcentric is timing out your call and playing the " message that says the person is unavailable please try again later ", before the call forwards to voicemail on the Asterisk side. Look in your Callcentric setting for a max ring time or similar. I'm not a CC user so I don't know what the offer for options.
Edit to add: If Asterisk was playing said message, you'd see it in the CLI logs...

That was it!! It is actually a setting in the callcentric control panel. In case someone else has this problem, Under settings there is this: "Send un-answered calls to user unavailable message after:" Apparently the default is 30 seconds. I raised it to 60 seconds (the max allowed) and VM works again.

Thanks for the help!!