TIPS 1 PBX 2 Companies

[David Sabot]

So I have two different phone numbers that come into my PBX.

What I would like is:

NUMBER 1 --> IVR 1 --> Ring various extensions
NUMBER 2 --> IVR 2 --> Ring various extensions

Basically the extensions/phones for each number would be the same, but I want the people at those extensions to know which number is calling in (some type of announcement) so they can answer the name of the correct company. So if a call comes in NUMBER 1 they say, Hello, this is Dave from ABC company, and if the call comes in on NUMBER2, they say, Hello, this is Dave from XYZ company.

Does that make sense?

 

[islandtech]

If you are sending call to a ring group, try the CID Name Prefix in ring group settings

 

[David Sabot]

So I am not sending to a ring group. If they call they would get the IVR of the specific company. They would then say hit 1 for sales and that would ring a specific person, or dial an extension. Right now. my system is setup to announce the persons name when they call, but I don't see how I can indicate what inbound route they came in from, or a different ring patter, etc.

 

[islandtech]

use the CID name prefix option on the inbound route