57i registration issue and auto answering

[gregc]

I have PIAF with 15 Aastra 57i phones. One of the phones is loosing registration. The rest are fine.

It can still make calls, just not receive. I can reboot it and it is fine for a while. I've bumped up the Transaction Timer to 5000 on the phone itself (advanced settings under global sip) and that seems to have helped keep the phone registered longer.

Internet connection is fine. The one SIP connection we have is fine.

Any ideas on what I should check next?

Another problem I've been told about is two of the phones, on occasion, when a call is transferred to them, the phone double beeps and is automatically answered via speaker phone. I have not witnessed it myself and it doesn't seem to be reproducible. I checked the phones' settings and I don't see where such a feature would even be offered.

Our receptionist (who is usually the culprit when phone problems arise) swears she isn't doing anything different.

I guess my question is: has anyone heard of something like this before?

 

[gregc]

Well, the registration has been holding since I switched it to 5000. Default is 4000. I tried 4500 but it lost registration as well. The 5000 has been working for about 2 hours now. Knock on wood...

 

[AlwaysONS]

Auto Answer

I have had the issue with the telephones auto-answering. I updated to the latest firmware and the issue was resolved.

 

[foneman]

AA

I am currently having this problem as well with a 9143 auto answering. It is the only one out of 30 doing it. We have the latest firmware as well.
It just started happening. I am going to check the firmware again to be sure.

 

[AlwaysONS]

Auto Answering

Aastra engineering called me on Friday about the issue with auto-answering. With a little research between their customers and my issues it seems the problem occurs only when the phones are part of a "Ring Group". I know a few others have posted this issue, question to all of you "are your telephones that are having the problem a part of a "Ring Group"?


Richie