accessing voicemail from an outside number

[ampster]

using rasp pi incrediblepbx 2021

I want to call from an outside number to get a dialtone (for example, DISA etc) in order to access extension voicemail using *97 or *98
DISA does not work for me - it only dials externally not internally.
3CX has an extension 9999 to call from outiide to do this.

Am I missing an obvious way to do this on incrediblepbx ...?

Anthony

 

[atsak]

For voicemail? Press * during the voicemail greeting.

 

[kenn10]

DISA does not work for me - it only dials externally not internally.

The DISA screen lets you set a context. Change it to from-internal and it will let you call an internal number. I typically set up an extension for voice mail and point a DID to it so you can call in from outside.

Here's how I do it:
1) Edit the /etc/asterisk/extensions_custom.conf file and add these lines to the bottom:

[custom-Vmail-Login]
exten => s,1,Ringing
exten => s,2,Answer
exten => s,3,Wait(1)
exten => s,4,Playback(voice-mail-system)
exten => s,5,VoiceMailMain
exten => s,6,Macro(hangupcall)

2) From the GUI, go to Admin -> Custom Destinations and add one like this:

3) Save the custom application and then go to Applications -> Misc Applications and add one like this:



4) Login to the Linux prompt and type:

fwconsole reload
fwconsole restart

You now have an extension to dial for a voice mail login prompt. You can point a DID at it or put it on an IVR or dial it from DISA. I used extension 299 in this example but the feature code can be any number in your local dial plan.

 

[ampster]

great! thanks for the tutorial info... !

 

[ampster]

works perfectly - thanks!

 

[kenn10]

works perfectly - thanks!

Great! Like my post if it has been helpful.

 

[krzykat]

The DISA screen lets you set a context. Change it to from-internal and it will let you call an internal number. I typically set up an extension for voice mail and point a DID to it so you can call in from outside.

Here's how I do it:
1) Edit the /etc/asterisk/extensions_custom.conf file and add these lines to the bottom:

[custom-Vmail-Login]
exten => s,1,Ringing
exten => s,2,Answer
exten => s,3,Wait(1)
exten => s,4,Playback(voice-mail-system)
exten => s,5,VoiceMailMain
exten => s,6,Macro(hangupcall)

2) From the GUI, go to Admin -> Custom Destinations and add one like this:
View attachment 3626
3) Save the custom application and then go to Applications -> Misc Applications and add one like this:

View attachment 3629

4) Login to the Linux prompt and type:

fwconsole reload
fwconsole restart

You now have an extension to dial for a voice mail login prompt. You can point a DID at it or put it on an IVR or dial it from DISA. I used extension 299 in this example but the feature code can be any number in your local dial plan.

Like to do a little something similar. I will create a blind backdoor. Let's say you have an IVR - press 1 for sale, 2 for accounting, etc. .... I'll add some really strange one like 933 - then password protect it - and I call it "backdoor" - it then goes to the backdoor IVR such as @kenn10 has and it can allow them to listen to voicemail, reroute calls, change call flow, etc.