Call answers, FAX tone, then nothing?

[Squishy]

exten => 456,1,Answer
exten => 456,n,Wait(1)
exten => 456,n,Set(DIALED_NUMBER=${MACRO_EXTEN})
exten => 456,n,Set(FAXFILE=/var/spool/asterisk/fax/${UNIQUEID}.tif))
exten => 456,n,Set([email protected]
exten => 456,n,rxfax(${FAXFILE})
exten => 456,n,System(/usr/local/sbin/mailfax ${FAXFILE} ${EMAILADDR} "${CALLERIDNUM} ${CALLERIDNAME}

Does anyone have an idea what is going on or
the best way to debug this?


Yes, I've looked at:

http://nerdvittles.com/index.php?p=237

http://bestof.nerdvittles.com/applications/fax/

http://pbxinaflash.com/community/threads/hylafax.3093/?t=3093

http://pbxinaflash.com/community/threads/fax-monitor.2769/?t=2769

http://www.google.com/search?q=(fax+OR+faxing)+sitebxinaflash.com/forum/

 

[Mr. Flibble]

You might want to post the output that comes along with:

asterisk -vvvvvvvvvvvvvvvvvvvvr

from the command line. I am having fax issues as well. You can often find some of the problems with a direct asterisk output.

 

[Squishy]

Yeppers, Mr. Flibster.

I know that Asterisk doesn't like the line just before
it hangs up. However, I don't see any error message.

Is there a log file somewhere with the exact error
message?


-- Executing [3104560001@from-trunk:1] Set("SIP/202.101.202.101-09b084b0", "__FROM_DID=3104560001") in new stack
-- Executing [3104560001@from-trunk:2] ExecIf("SIP/202.101.202.101-09b084b0", "1 |Set|CALLERID(name)=2174925089") in new stack
-- Executing [3104560001@from-trunk:3] Set("SIP/202.101.202.101-09b084b0", "FAX_RX=disabled") in new stack
-- Executing [3104560001@from-trunk:4] Set("SIP/202.101.202.101-09b084b0", "[email protected]") in new stack
-- Executing [3104560001@from-trunk:5] Set("SIP/202.101.202.101-09b084b0", "__CALLINGPRES_SV=allowed_not_screened") in new stack
-- Executing [3104560001@from-trunk:6] SetCallerPres("SIP/202.101.202.101-09b084b0", "allowed_not_screened") in new stack
-- Executing [3104560001@from-trunk:7] Goto("SIP/202.101.202.101-09b084b0", "ext-miscdests|2|1") in new stack
-- Goto (ext-miscdests,2,1)
-- Executing [2@ext-miscdests:1] NoOp("SIP/202.101.202.101-09b084b0", "MiscDest: FAX-IN") in new stack
-- Executing [2@ext-miscdests:2] Goto("SIP/202.101.202.101-09b084b0", "from-internal|456|1") in new stack
-- Goto (from-internal,456,1)
-- Executing [456@from-internal:1] Answer("SIP/202.101.202.101-09b084b0", "") in new stack
-- Executing [456@from-internal:2] Wait("SIP/202.101.202.101-09b084b0", "1") in new stack
-- Executing [456@from-internal:3] Set("SIP/202.101.202.101-09b084b0", "DIALED_NUMBER=") in new stack
-- Executing [456@from-internal:4] Set("SIP/202.101.202.101-09b084b0", "FAXFILE=/var/spool/asterisk/fax/1235878514.16.tif)") in new stack
-- Executing [456@from-internal:5] Set("SIP/202.101.202.101-09b084b0", "[email protected]") in new stack
-- Executing [456@from-internal:6] RxFAX("SIP/202.101.202.101-09b084b0", "/var/spool/asterisk/fax/1235878514.16.tif)") in new stack
-- Executing [h@from-internal:1] Macro("SIP/202.101.202.101-09b084b0", "hangupcall") in new stack
-- Executing [s@macro-hangupcall:1] ResetCDR("SIP/202.101.202.101-09b084b0", "w") in new stack
-- Executing [s@macro-hangupcall:2] NoCDR("SIP/202.101.202.101-09b084b0", "") in new stack
-- Executing [s@macro-hangupcall:3] GotoIf("SIP/202.101.202.101-09b084b0", "1?skiprg") in new stack
-- Goto (macro-hangupcall,s,6)
-- Executing [s@macro-hangupcall:6] GotoIf("SIP/202.101.202.101-09b084b0", "1?skipblkvm") in new stack
-- Goto (macro-hangupcall,s,9)
-- Executing [s@macro-hangupcall:9] GotoIf("SIP/202.101.202.101-09b084b0", "1?theend") in new stack
-- Goto (macro-hangupcall,s,11)
-- Executing [s@macro-hangupcall:11] Hangup("SIP/202.101.202.101-09b084b0", "") in new stack
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/202.101.202.101-09b084b0' in macro 'hangupcall'
== Spawn extension (macro-hangupcall, s, 11) exited non-zero on 'SIP/202.101.202.101-09b084b0'

 

[tel0p]

Yes, there is a log file.

tail -f --lines=500 /var/log/asterisk/full

..will give you the last 500 lines and (incoming) log entries as calls are processed on the system, in real-time. CTRL+C to exit...

 

[Squishy]

Ah, yes. That's helpful.

I've changed my code to:

exten => 456,1,Answer
exten => 456,n,Wait(1)
exten => 456,n,Set(DIALED_NUMBER=${MACRO_EXTEN})
exten => 456,n,Set(FAXFILE=/var/spool/asterisk/fax/${UNIQUEID}.tif)
exten => 456,n,Set([email protected])
exten => 456,n,rxfax(${FAXFILE})
exten => 456,n,system(/var/lib/asterisk/bin/fax-process.pl --to ${EMAILADDR} --from ${FAX_RX_FROM} --subject "Fax from ${URIENCODE(${CALLERID(number)})} ${URIENCODE(${CALLERID(name)})}" --attachment fax_${URIENCODE(${CALLERID(number)})}.pdf --type application/pdf --file ${FAXFILE};

and this way the fax is saved to a file.

However, it doesn't seem to be able to be processed
and mailed. To see where it breaks, I manually enter
the following on the command line:


/var/lib/asterisk/bin/fax-process.pl --to [email protected] --from [email protected] --subject "Fax from Some Number, Some Name" --attachment fax_SomeCallerID.pdf --type application/pdf --file 1234564734.3.tif


Unfortunately, I get an error and a warning:

sh: convert: command not found
Use of uninitialized value in concatenation (.) or string at /var/lib/asterisk/bin/fax-process.pl line 175.

Can't find anything called "convert" on the box.

I guess the error is not critical.

Does anyone see how the situation can be helped?

 

[wardmundy]

exten => 456,1,Answer
exten => 456,n,Wait(1)
exten => 456,n,Set(DIALED_NUMBER=${MACRO_EXTEN})
exten => 456,n,Set(FAXFILE=/var/spool/asterisk/fax/${UNIQUEID}.tif))
exten => 456,n,Set([email protected]
exten => 456,n,rxfax(${FAXFILE})
exten => 456,n,System(/usr/local/sbin/mailfax ${FAXFILE} ${EMAILADDR} "${CALLERIDNUM} ${CALLERIDNAME}

You need an ending parenthesis on these lines. There's also other code missing on the last line, e.g. mismatched quotes. Where did this code come from???

 

[Squishy]

OK. I've got it to answer the call, send fax tones
and dump the transmission into a .tif file. But
that is where it dies. (I know this because I put
in a bunch of NoOp statements).

How can I diagnose why it dies at the rxfax step?

exten => 456,n,rxfax(${FAXFILE})

On the CLI, I did: "core set debug 100". Nothing
interesting. shows up.

/var/log/asterisk/full shows a successful save of
the file, then this:

[2009-03-06 00:11:55] DEBUG[7500] /root/fax/agx-ast-addons/app_rxfax.c: Got hangup

Then an insertion into the CDR database.

Why is it dying before sending out the email?

I can process, and email out the PDFs from the Linux
command line, so that is not the problem.