TIPS call center agents - hangup on transfer if no answer

[scurry7]

Hi all, I'm having some trouble with a call center setup, queue agents (agents I've setup in the agents.conf not queue members).
My AgentLogin() extension is 25 so when the agents are logged in and transfer a caller with ## the caller gets transferred, but when the destination does not answer they get hung-up on instead of going to the failover destination (if it was an extension its supposed to go to voicemail or the failover dest if it was a ring group).
It works fine when they are queue members (the phone rings...they pickup...then transfer), but when the are called in to the AgentLogin extension (...wait for the caller to be connected...then transfer..fail)
any ideas?

agents.conf
 
[general]
 
[agents]
enddtmf=**
musiconhold => agents
agent => 4901,123,agent1
agent => 4902,432,agent2
agent => 4903,098,agent3
agent => 4904,789,agent4
agent => 4905,711,agent5
agent => 905,1111,TEST ACCOUNT

 

[scurry7]

call log when hangs up instead of going to vmail: http://pastebin.com/dWwaKTv2

                                                              +-------------------SYSTEM INFORMATION *VERIFIED*---------------------+
                                                              ¦  Asterisk  = ONLINE  | Dahdi    = ONLINE  | MySQL    = ONLINE    ¦
                                                              ¦  SSH        = ONLINE  | Apache    = ONLINE  | Iptables  = ONLINE    ¦
                                                              ¦  Fail2ban  = ONLINE  | Internet  = ONLINE  | Ip6Tables = ONLINE    ¦
                                                              ¦  Disk Free  = ADEQUATE| Mem Free  = ADEQUATE| NTPD      = ONLINE    ¦
                                                              ¦  SendMail  = ONLINE  | Samba    = ONLINE  | Webmin    = ONLINE    ¦
                                                              ¦  Ethernet0  = ONLINE  | Ethernet1 = N/A    | Wlan0    = N/A      ¦
                                                              ¦                                                                    ¦
                                                              ¦  PIAF Installed Version  = 2.0.6.4 under *HARDWARE*                ¦
                                                              ¦  FreePBX Version          = 2.10.1.10                              ¦
                                                              ¦  Running Asterisk Version = 1.8.22.0                                ¦
                                                              ¦  Asterisk Source Version  = 1.8.22.0                                ¦
                                                              ¦  Dahdi Source Version    = 2.6.2                                  ¦
                                                              ¦  Libpri Source Version    = 1.4.12                                  ¦
                                                              ¦  IP Address              = 192.168.XX.X on eth0                    ¦
                                                              ¦  Operating System        = CentOS release 6.4 (Final) <>          ¦
                                                              ¦  Kernel Version          = 2.6.32-358.2.1.el6.i686 - 32 Bit        ¦
                                                              ¦                                                                    ¦
                                                              +---------------------------------------------------------------------+

 

[scurry7]

So I found that by changing the options in the queue that the Agents log into specifically Agent Restrictions to the "extensions only" option it would allow transfers to fail over to vmail when sending to extensions. It would not let me transfer to ring groups. It would allow me to xfer to queues and it would go to the fail over destination of queues.