Call center product - VICIDIAL

alevene

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Has anyone installed this call center product onto a PIAF box? It appears to be a great "cost effective" call center application that can use Asterisk. I'm wondering if it will mess up a system to install it?

It is a suite of programs that are designed to interact with the Asterisk Open-Source PBX Phone system at a client computer level to extend the functionality of your phone and system.

The suite of software is designed to work with an Asterisk system that has Zap(T1/E1/PSTN),IAX or SIP trunks and SIP/IAX/Zap phones.

The main GUI application, astGUIclient, is a set of PHP web-based scripts utilizing Javascript and XMLHTTPRequest functions that work through a browser to give real-time information and functionality with nothing more than an internet browser on the client computer.

Another component included with the astGUIclient package is the VICIDIAL call center system.
 
I cannot comment personally on this, but entering vicidial into the search button above does suggest that there may be some issues getting it to play nicely with FreePBX.

Joe
 
Don't do it. Do not install vicidial on piaf. Make a separate server and you will save lots of head scratching and frustration.
 

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