Call Monitoring Question -- error messages

[phonebuff]

Good Evening,

I have a small issue and Joe R. was able to help out recently but I figured I would post this to all incase someone else runs into it as well.

Have a system (Will note Release levels latter) that is recording all traffic on five SIP phones with an average of ~250 calls per day being handled. I had showed the manager how to use the ARI (after I was showed) to view these calls using the Admin login and the proper password. This worked fine for a while, but the other day he called and said there was no recording of calls and asked me to look into it.

Well, it appears that he might be half right.. When I log in to the panel there are no WAV files listed in the right column (Monitor) and I do get a PHP exception message near the top --

To many files in /var/spool/asterisk/monitor/g2101-20091130-135518-1259607317.18310.wav Not all files processed

When I run a simple script I see that I actually have many wav files right up to the current time, they are just not being processed or matched up to the call log in this PHP script. Here is a quick count and the last file..

[EMAIL="root@pbx:/var/spool/asterisk/monitor"]root@pbx:/var/spool/asterisk/monitor[/EMAIL] $ ls -la | grep -c wav
5139
-rw------- 1 asterisk asterisk  1108844 Dec  2 23:21 OUT2101-20091202-232026-1259814026.19868.wav

the count of 5139 wav files is about right.

My Question has anyone hacked in this application, and have a solution to the two many files issue in the php code or a better way to give the center manager access to this .. they want/need to be able to listen and sometimes save to the windows desktop

TIA...

* Running Asterisk Version : Asterisk 1.4.21.1
* Asterisk Source Version  : 1.4.21.1
* Zaptel Source Version    : 1.4.11
* Libpri Source Version    : 1.4.5
* Addons Source Version    : 1.4.7
* FreePBX 2.5  Code 2.5.2.1 
* Voicemail Module 2.5.1.6
   Original work based on ARI from Littlejohn Consulting

 

[jroper]

Hi

The ARI has a limit of 3000 files. Any more than this, and they are not displayed, and increasing the limit may cause big problems in respect of processor usage when searching for file.

I would regard the ARI as a perfect solution for small to medium sized business, but maybe there has to be another approach where many thousands of files e.g. ins a call centre, need to be stored and indexed - maybe something database driven.

See freepbx.org/forum/freepbx/users/ari...ystem-limit-of-files-in-a-folder-does-freepbx and

freepbx.org/forum/freepbx/users/links-to-recorded-calls-in-cdr-reports

for more information and solutions.

Joe

 

[phonebuff]

Joe,

THANK YOU, as usual you pointed me in exactly the right direction.. I like the CRI solution and think I will end up going that way. But will make the couple of configuration changes as well.

JMS..

[URL]http://www.tikalnetworks.com/voip/index.php?cid=38[/URL]

Hi

See freepbx.org/forum/freepbx/users/ari...ystem-limit-of-files-in-a-folder-does-freepbx and

freepbx.org/forum/freepbx/users/links-to-recorded-calls-in-cdr-reports

for more information and solutions.

Joe