Call Queues

[pmartin]

Can someone either explain or point me to a link on how to setup incoming calls to be put into a que and then automatically sent to available user?

 

[wardmundy]

Here's a dated article from Nerd Vittles, but it will get you started.

 

[dghundt]

One thing that seemed to throw me was the retry and agent timeout. Did not seem intuitive and my original settings caused it to not behave as expected (broke it totally). Try these settings for starters and then adjust to your liking.

queue password blank
cid prefix blank
wait time prefix  No
alert info blank
static agents - enter at least two extensions for testing (ie 101, 102 each on its own line)

agent announement None
Joint announcement None
music on Hold Class  inheret
ring instead of MOH  unchecked
max wait time  25 minutes
max callers 0
joint empty yes
leave empty no
ring strategy ringall
agent timeout 10 seconds
retry 1 seconds
wrap up 2 seconds
say no to everything below these settings
weight 0
autofill not checked
regex filter blank


frequency 0 secs
announce position no
annound hold time no

ivr breakout none
repeat frequency  0 secs

fail over destination - set to what ever you prefer

 

[pmartin]

Thanks Ward & dghundt...That got me going, however i do have one other question i hope you could help me on. How would i run a macro on that call after it has left the Queue?