NO JOY CallCentric Trunk Setup

[jrglass]

Trying to setup a call Centric trunk. I get the following error message

"2026-06-24 14:57:06] ERROR[2105]: res_pjsip/pjsip_options.c:886 sip_options_qualify_contact: Unable to create request to qualify contact sip:[email protected]/17735414611:5060 on AOR callcentric"

I am using IncrediblePBX 2026-Debian13. I have attached screen shots

TIA
Jeff

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[Samot]

callcentric.com/17735414611

Because that's an incorrect SIP domain.

 

[wardmundy]

1. Create the Trunk

• Navigate to Connectivity ➔ Trunks.
• Click Add Trunk and select Add SIP (chan_pjsip) Trunk.
• Trunk Name: callcentric
• Outbound CallerID: Enter your Callcentric 11-digit DID (e.g., 1555NXXXXXX) or your 1777XXXXXXX account number. [, 2, 3] see next comment for why you shouldn't do this.

2. Configure PJSIP General Settings [1]
Click on the pjsip Settings tab, then the General sub-tab: [1, 2, 3]

• Username: Enter your Callcentric 1777XXXXXXX number.
• Secret: Enter your Callcentric SIP Password (configured in your Callcentric extension dashboard).
• Authentication: Outbound
• Registration: Send
• SIP Server: sip.callcentric.net
• SIP Server Port: 5060 [1, 2]

3. Configure PJSIP Advanced Settings [1]
Switch to the Advanced sub-tab within the PJSIP settings: [1, 2, 3]

• Contact User: Enter your Callcentric 1777XXXXXXX number.
• From Domain: sip.callcentric.net
• From User: Enter your Callcentric 1777XXXXXXX number.
• Match (Permit): 199.87.144.0/21,204.11.192.0/22 (This allows incoming calls from all Callcentric server ranges).
• Send RPID/PAI: Both
• Click Submit at the bottom of the page. [, 2, 3]

4. Create an Outbound Route [1]
Callcentric requires domestic US/Canada calls to be sent in an 11-digit format (1 + area code + number). [1]

• Go to Connectivity ➔ Outbound Routes ➔ Add Outbound Route. [1]
• Name the route (e.g., cc_outbound) and scroll down to Trunk Sequence for Matched Routes. [1, 2, 3]
• Select your callcentric trunk from the dropdown list. [1, 2]
• Go to the Dial Patternstab and add this rule to automatically prepend a 1 for 10-digit dialing:
  • Prepend: 1
  • Prefix: Leave blank
  • Match Pattern: NXXNXXXXXX [1, 2, 3]
• Click Submit.

5. Create an Inbound Route [1]

• Go to Connectivity ➔ Inbound Routes ➔ Add Inbound Route.
• DID Number: Enter your 1777XXXXXXX account number. (Note: Callcentric sends the 1777 number as the DID header for incoming traffic; if this does not work, change this field to your actual 11-digit phone number).
• Set Destination: Choose where you want incoming calls to ring (e.g., an Extension, Ring Group, or IVR).
• Click Submit. [, 2, 3, 4, 5]

6. Apply Changes
Click the red Apply Config button in the top right corner of the FreePBX GUI to push the new configurations live. [1, 2]
To verify registration, go to Reports ➔ Asterisk Info ➔ Chan_PJSip Info. You should see your trunk listed as Registered and Avail. [1, 2]

 

[Samot]

Outbound CallerID: Enter your Callcentric 11-digit DID (e.g., 1555NXXXXXX) or your 1777XXXXXXX account number. [, 2, 3]

Note: This is rarely ever used and it's for the actual outbound CallerID. Setting this to your non-DID account number will fail STIR/SHAKEN and have this marked as a C. That is, if it's not blocked for being an improper CallerID number. It's basically:

Direct Outbound:
-- Extension Outbound CallerID (unless overridden by route)
-- Outbound Route CallerID (this is where you really want to make sure CallerID is set, can force route CallerID)
-- Trunk CallerID (only set if no other CallerID is set, so rarely used) since a trunk can be used by multiple outbound routes, this is last resort.

Anything that "forwards" an incoming call out:
-- Incoming CallerID (unless overridden by a module)
-- FollowMe or other feature that allows a CallerID to be manipulated
-- Outbound Route CallerID (same as above)
-- Trunk CallerID (same as above)