Calls on hold hang up after 300seconds

[jeremyb]

If I dial someone and put them on hold, asterisk will hang up after 5 minutes. I'm thinking there is a setting somewhere that I'm not finding. Ideas?

    -- Executing [h@macro-dialout-trunk:1] Macro("SIP/200-0000004f", "hangupcall,") in new stack
    -- Executing [s@macro-hangupcall:1] GotoIf("SIP/200-0000004f", "1?skiprg") in new stack
    -- Goto (macro-hangupcall,s,4)
    -- Executing [s@macro-hangupcall:4] GotoIf("SIP/200-0000004f", "1?skipblkvm") in new stack
    -- Goto (macro-hangupcall,s,7)
    -- Executing [s@macro-hangupcall:7] GotoIf("SIP/200-0000004f", "1?theend") in new stack
    -- Goto (macro-hangupcall,s,9)
    -- Executing [s@macro-hangupcall:9] Hangup("SIP/200-0000004f", "") in new stack
  == Spawn extension (macro-hangupcall, s, 9) exited non-zero on 'SIP/200-0000004f' in macro 'hangupcall'
  == Spawn extension (macro-dialout-trunk, h, 1) exited non-zero on 'SIP/200-0000004f'
    -- Stopped music on hold on SIP/voipms-00000050
  == Spawn extension (macro-dialout-trunk, s, 19) exited non-zero on 'SIP/200-0000004f' in macro 'dialout-trunk'
  == Spawn extension (from-internal, 1234567890, 6) exited non-zero on 'SIP/200-0000004f'

 

[jeremyb]

Weird... found the setting
Asterisk SIP Settings -> MEDIA & RTP Settings -> rtpholdtimeout

Oddly changing rtpkeepalive from 0 to 30 made no difference.. problem solved, set rtpholdtimeout to a higher value.

 

[dad311]

What phone(s) are you using? I had this issue with a Grandstream phone.

 

[jeremyb]

Aastra 6739i w/ 3.3 FW