Delayed and out of order voicemail

[solutions4smb]

This is weird, but I trust the user that reported it, so...

I am running 64 bit on a PE430 with Digium 800P card. Sometimes, very infrequently, they clear messages and then another shows up that was from a call previous to the messages they just cleared. (in a Doctors office, very heavy inbound traffic).

Any ideas on why? How to begin troubleshooting? How to set logging to capture info to help?

Since they delete the messages, they are gone. I have asked them to save any that are received out of order instead of deleting.

Would the timestamp on the WAV file match when it is recorded or written? What could delay a write for almost 10 to 12 hours? Is some info in the MySQL database where I should look?

Very strange.

Thanks for any ideas.

 

[jroper]

Judging from the logs, the record voicemail system records to a temporary file, then copies the file when done from the temporary directory.

It may be an idea to watch this folder, then see if you break it by hanging up early, not hanging up at all, but muting the phone

This is going to be difficult to solve. If all else fails, maybe a recompile of Asterisk could help.

Joe