SShrivastava
New Member
- Joined
- Nov 14, 2008
- Messages
- 15
- Reaction score
- 0
I am cross-posting this from the Endpoints/Aastra 57i thread to see if this is a more general issue and if someone can help me out...
I can't get directed pickup to work on calls that are transferred. This may be a larger PBX-in-a-Flash issue, I don't know.
I have three extensions in my small office -- 100, 101, and 102. DID call rings on x100, can do a directed pickup from x101 or x102. However, if x100 transfers that call to x101, it's not possible to do a directed pickup of x101 from any other extension -- says "Call Failed" on the extension attempting the pickup. HOWEVER, after x100 transfers the call to x101, x102 can pick up the call by doing a directed pickup of x100 (the extension which originated the transfer).
Why is it that on transfers, you have to do a directed pickup of the extension which originated the transfer instead of the extension that is actually ringing?
Does anyone know what's going on? I don't have a lot of knowledge about coding, etc., I'm hoping there is a simple fix.
I can't get directed pickup to work on calls that are transferred. This may be a larger PBX-in-a-Flash issue, I don't know.
I have three extensions in my small office -- 100, 101, and 102. DID call rings on x100, can do a directed pickup from x101 or x102. However, if x100 transfers that call to x101, it's not possible to do a directed pickup of x101 from any other extension -- says "Call Failed" on the extension attempting the pickup. HOWEVER, after x100 transfers the call to x101, x102 can pick up the call by doing a directed pickup of x100 (the extension which originated the transfer).
Why is it that on transfers, you have to do a directed pickup of the extension which originated the transfer instead of the extension that is actually ringing?
Does anyone know what's going on? I don't have a lot of knowledge about coding, etc., I'm hoping there is a simple fix.
Phone System 