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Exciting news for the Elastix Community: the Elastix telephony engine has been upgraded to 3CX v16! V16 takes business communications to a whole new level and is set to reinvent corporate communications. This new update integrates ingenious call centre features enabling customers to contact businesses directly from their website via a brand new live chat. Powered by WebRTC technology, this live chat integration is unique in its class, thanks to the ability to elevate a chat into a voice call or straight into a video call.
V16 also assures that call flows and incoming calls are handled not only more efficiently, but also more effectively, by adding new contact centre functions such as skill-based routing, web-based SLA monitoring and improved recording management. Better CRM integration guarantees improved customer service by allowing agents to know who is calling and whether they have called in the past, making it simple to give customers personalized assistance and speedy resolution of their inquiry.
Besides call centre features, this new update has also boosted performance and security, as well as enhanced administration, improved corporate chat, revamped video conferencing and introduced a new Office 365 integration.
Live Chat & Talk: Engage with your Website Visitors
Imagine opening a window to your website’s visitors so that they can simply chat with you. This is now entirely possible the new Live Chat & Talk plugin. When a customer visits a company’s website they can open a chat or initiate a call with an agent with a click of the mouse. It’s easy for the customer, the call is free, and the customer can be handled more effectively.
This simple yet powerful live chat feature can be integrated into WordPress with a handy plugin for easy installation or can be added to any website via script.
Call Centre Module Reworked
The Call Centre module has undergone renovation with the aim of increasing levels of satisfaction and efficiency.
Team communications take a step towards the future with v16:
The integrated WebRTC based web conferencing feature just got better. Bundled with V16, you’ll find seamless communication between WebMeeting and the PBX, so users can easily dial into a web meeting.
V16 takes PBX security to the next level too, making IT admins’ and resellers’ lives easier:
The free edition is now available perpetually for up to 8 sim calls! And what’s more we have lowered the price by up to 40% for the Standard edition and up to 20% for the PRO and Enterprise editions.
View the changelog for this version and give us your feedback via the community forum.
The post Elastix’s telephony engine has been upgraded to 3CX V16 appeared first on Elastix.
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V16 also assures that call flows and incoming calls are handled not only more efficiently, but also more effectively, by adding new contact centre functions such as skill-based routing, web-based SLA monitoring and improved recording management. Better CRM integration guarantees improved customer service by allowing agents to know who is calling and whether they have called in the past, making it simple to give customers personalized assistance and speedy resolution of their inquiry.
Besides call centre features, this new update has also boosted performance and security, as well as enhanced administration, improved corporate chat, revamped video conferencing and introduced a new Office 365 integration.
Live Chat & Talk: Engage with your Website Visitors
Imagine opening a window to your website’s visitors so that they can simply chat with you. This is now entirely possible the new Live Chat & Talk plugin. When a customer visits a company’s website they can open a chat or initiate a call with an agent with a click of the mouse. It’s easy for the customer, the call is free, and the customer can be handled more effectively.
This simple yet powerful live chat feature can be integrated into WordPress with a handy plugin for easy installation or can be added to any website via script.
Call Centre Module Reworked
The Call Centre module has undergone renovation with the aim of increasing levels of satisfaction and efficiency.
- Skills-based routing distributes calls based on agent skill.
- Retrieve customer details and journal calls from Popular CRM systems and databases.
- Monitor inbound call quality and SLA with new pop-out web-based switchboard.
- Manage agent performance with revamped call reports.
- Improved Call Recording Management
- Advanced search
- Call transcription
- Remote archiving to Google Drive or NAS
Team communications take a step towards the future with v16:
- Web-based WebRTC softphone allows calls to be made from a browser or to control calls on an IP Phone or Smartphone.
- Seamless Office 365 integration – Contacts and status are synced in real time
- Greatly improved corporate chat with support for file/image sharing and emojis.
- Support for CRM dialers allowing launching of calls from the CRM interface.
The integrated WebRTC based web conferencing feature just got better. Bundled with V16, you’ll find seamless communication between WebMeeting and the PBX, so users can easily dial into a web meeting.
- Optimized bandwidth usage for a smoother meeting experience.
- A new global network of video conferencing servers hosted on Amazon and Google.
- “Browser extension-less” screen sharing feature.
- Support for competitively priced Logitech Conference Room cameras and systems.
V16 takes PBX security to the next level too, making IT admins’ and resellers’ lives easier:
- Multi Instance Manager – Manage and monitor multiple PBX instances from a single portal.
- Auto Sync users with Office 365 – ease extension management
- Improved Security:
- Global IP blacklist – constantly updated with latest hacks reports
- Updates to the latest components and OS
- IP whitelist for the Management Console.
- Run on Raspberry Pi for installs with up to 8 Simultaneous Calls (SC)
- Drastically reduced memory and processor usage lower cloud instance requirements.
- Call Quality reporting via RTCP statistics.
- A “Copy Extension” function and other admin usability improvements.
The free edition is now available perpetually for up to 8 sim calls! And what’s more we have lowered the price by up to 40% for the Standard edition and up to 20% for the PRO and Enterprise editions.
- New license sizes: 24, 48, 96 and 192 SC
- Upgrade to a larger license, “in place” and without penalties.
- PRO edition adds Queues, call recording, reporting, bridges and Office 365 integration.
- In the cloud: Take the PBX Express and host in your own Google account!
- On-Premise: Windows, Linux, Raspberry Pi
View the changelog for this version and give us your feedback via the community forum.
The post Elastix’s telephony engine has been upgraded to 3CX V16 appeared first on Elastix.
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