R.I.P. Fonica VoIP Service

[markiper]

Hello Joe,

You are absolutely correct. At the moment I am just trying to find time to actually sing up for an account with you and see how that compares to what I am paying at the moment. As I mentioned, I might not be a PiaF reseller, but I am also looking for a reliable provider in order to fulfill my personal needs.....In other words, I might not make a big impact on your business model, but every cent counts towards your goal.....

 

[pcott]

Joe

I have a bit of a problem. I don't really have access to a scanner, so I can't send info to your voip provider. I purchased 25 dollars of time and dropped them a note, but have received no reply. The issue is I can't seem to log in consistently. The trunk works but I cant access my account info.

On a more pleasant note, I am very pleased with the call quality.

Any suggestions?

 

[markiper]

Hello Joe,

I have just sing up for an account with your service, and voice quality is excellent. I just have one little problem, the caller ID is not being delivered correctly. I have already deposit $10.00 to my account and the money is already credited. I e-mailed the verification form at the address listed in the form, and my configuration is done properly. i have set the CID for my trunk to:

"My Name" <305-XXX-XXX>

Being this number a DID from LES.NET that I own. When I place a call using the truck from your company, the CID delivered is a 761691XXXXXXXXX number which is really not the correct CID that I want to pass when calling from that trunk. Is there anything that I am missing or doing incorrectly? I hope that you can help me out with this matter to do some testing over the weekend, and if everything works correctly order a second trunk from you with a different DID from LES.NET and cancel my AXVOICE service.

Regards,
markiper

 

[jroper]

Hi

Admin forgot to remove your CallerID, admin has fixed it now ;-)

Ther caller ID needs to be set as:-

1305xxxxxxx or +1305xxxxxxx

You also have as many concurrent calls as you wish with respect to bandwidth, so a second trunk should not be necessary.

Although I have trust and faith in our service, I would always advise that you have a backup provider, which may simply be your analogue lines, or another Voip Provider.

If you need another IAX registration for another box on the same account, then let me know, and we will create one for you.


Joe

 

[markiper]

Hello Joe,

Excellent, everything seems to be working properly at the moment. My problem, or limitation let us say, and reason why I need a second trunk on the same PiaF server is that I am my parents VoIP provider. If I only have one trunk, I can only send one CID information, so it will be hard for people to understand that to call my parents you will dial one number, and when they call you, the CID might say a different number. As I say, I am a mere home user.

Is there a possibility for signing up for a second trunk registered to the same server? If so, let me know how can I do this. I might even need to consider a third one, if possible, as I am in the process of changing jobs, and my new position will be a home office. Now, I might really take advantage of having a PiaF at home and all the things that I have learned about VoIP over time.

Backup trunks, of course, I always keep my MaBell trunk connected to the server as a last resource. Thanks a lot for a great service.

Regards,
markiper

 

[markiper]

I just re-read the original post and realized something !!!

Joe,

I just realized that you mention in your original post:

The last part is optional, and is in preparation for when we are in a position to supply DID services.

User Context <<Your Account Number supplied in the second email>>

User Details:-

secret=<<Your password supplied in the second email>>
type=user
context=from-trunk
qualify=yes

This will be my exact case, as providing phone service to my parents, could you elaborate on this a little more. Is there any source of information that I can read up on this. If I am understanding this correctly, it will allow me to use one trunk and yet supply different DID's (one for my main number, one for my parents) and have that information sent out properly according to who is originating the call, I am correct on assuming this, or I just went completely of the track.

Regards,
markiper

 

[jroper]

Hi

Once you have qualified your account by sending us your ID and a picture of your credit card, we allow you to manipulate your caller ID any way you want to - you can set it to anything valid, at anytime.

However, the terms and conditions of service say that you must be entitled to send that caller ID. e.g you should not use it to spoof the caller ID and pretend to be someone you are not.

So in a professional installation, I usually set the caller ID to whatever the customer's existing published telephone number is on their landlines, and they continue to recieve calls on the landlines, but when they call out, it goes out via VoIP, falling onto the landlines if VoIP is unavailable (e.g. no broadband, or exceeded the number of concurrent calls on a trunk) but always delivering the correct caller ID of the companies landline.

You set the caller ID in FreePBX, either against the extension or against the trunk.

Yes, there is no reason why you should not set up different trunks all with the same credentials all on the same box, each with a separate callerID to be delivered, and use outbound routes to select which caller ID you send.

Or you could simply set the caller ID on an extension by extension basis.

If you purchase a DID from us, you will require a separate registration per PiaF server, so we know where to send the incoming call. But, multiple DID can be sent out to one registration, and you sort out what to do with them with your inbound routes in FreePBX.

The minutes can all be charged to one account. This is set up manually on request.

This also means that if someone calls you after hours, and you have a follow on system for out of hours calls, say to your Cell phone, the caller ID of the calling person will be delivered all the way through your PBX and appear on your cellphone.



I hope that this clarifies the situation. In a professional environment, I think it is absolutely necessary to be able to set the correct caller ID on a call by call basis, by extension or by trunk, and is a powerful selling point of the service.

Joe

 

[jroper]

Hi PCott

I'm pleased to hear that you are happy with the call quality.

Do you have a digital camera so you can just send us a picture.

If not, we will have to work something out for you.

In respect of logging in, you can use either the Card Alias - (the longest number) as your username, or the email address you used to sign up as your username.

You use the password/Secret supplied in your email as the password to the WebUI and you can change that password to something more memorable for the webui only, once you have logged in sucessfully.

Make sure that you do not copy in any spaces if copying and pasting. I've tested against your account, and can log in successfully either using your email and password or cardalias and password.

Joe

 

[pcott]

Thanks for the reply.

the odd thing is that it works then doesn't. When it doesn't I get an error that says [FONT=Arial, Helvetica, Sans-serif] BLOCKED ACCOUNT, Please contact your administrator![/FONT]

odd

 

[jroper]

Hi

That's the message you will always get when the username or password is incorrect, but I will test again, and see if I can break it.

Joe

 

[pcott]

Odd

Now it is working.

But it still won't let me in with my email address as the username. Be curious to see if it borks again.

Thanks for this.

 

[markiper]

Indeed setting the CID to the correct numer is extremely important

Even in a home environment, just being able to set the CID according to the extension where the call is originated is an excellent feature, especially when you run a home office.

One question that I have in regards to the service tough, will I be notified if my balance goes below a threshold so that I can deposit more money into the account? Can I export the list of all the calls, during one month for example, to an EXCEL sheet so that I can differentiate between my personal calls and my business calls in order to do billing? Other than that everything else is excellent, this is one of the best things that has happened since the first version of PiaF was made public. Thanks a lot Joe.

Regards,
markiper

 

[jroper]

Hi

Both those features are set for the next release of A2Billing.

Sorry.

Joe

 

[markiper]

Hello Joe,

As long as you have those features in the pipeline, I am more than satisfied. Great service, easy to use, the sound is excellent, and most importantly, by me paying for this service there is a small portion donated back to the PiaF community for their further development....

I was trying to see if I find the DID information pricing (US DID's) on your website, but I could not find it. If you can provide some information or a link to it, I will appreciate it.

Regards,
markiper

 

[ou812]

calls rejected

I am unable to make calls on the new voip service, it is rejected and moves on to my other provider and is completed.
I am located in canada and so is my other provider could this be the problem.

-- Call accepted by 64.27.1.153 (format ulaw)
-- Format for call is ulaw
-- Hungup 'IAX2/PIAF-12423'
== Everyone is busy/congested at this time (1:0/0/1)
-- Executing [s@macro-dialout-trunk:20] Goto("SIP/201-b7d060c0", "s-CHANUNAVAIL|1") in new stack
-- Goto (macro-dialout-trunk,s-CHANUNAVAIL,1)
-- Executing [s-CHANUNAVAIL@macro-dialout-trunk:1] GotoIf("SIP/201-b7d060c0", "1?noreport") in new stack

gary.

 

[jroper]

Hi

I would need to know the Dialled digits to check out the problem. Email us, or PM me with the number you are trying to call.

Joe

 

[markiper]

Cannot call US toll free numbers

Hello Joe,

I cannot complete calls placed to US toll free numbers (1800, 1888, 1877, 1866), is this normal?. I send an e-mail to admin over the weekend, but I have not received an answer yet.

Regards,
markiper

 

[jroper]

Hi

I was waiting on a reply from our upstream provider. Unfortunately, calls to tollfree numbers are not free to us, so I suggest you put those through your own normal lines, however we can deliver them now.

If I can find a source of good quality free toll-free delivery, then I will let you know.

Joe

 

[wardmundy]

The calls are free through ENUM.

 

[markiper]

Thanks Joe / Ward,

For the time being I have any toll free number dialed in my system to go out using my analog trunk, but I will check on what Uncle Ward mentions about ENUM. I remember at one point I starter playing with the whole e.164 registration but I never got it to work properly, I guess now I have a good reason to sit down and do some more reading about it.

Regards,
markiper