Help ringing 2 ring groups

[foneman]

I have an interesting situation that has recently happened. I have a production box that has an incomming route setup to ring a group 600 that has the reception and a backup. After about 5 rings, it is set up to ring a 2nd group of 2 extensions. If no answer then, it should ring to the IVR.
What happens is when the timeout for the 2nd group hits, instead of the IVR, it acts like it wants to dial out. I get silence for a few secs then I get an intercept message of you do not need to dial a 1 or 0 - Please try your call again. That gets recorded in the reception box (which is where the timeout of the IVR goes)
I have not been able to reproduce that in my test box, it works just fine.
Any thoughts to the wizards?

 

[jehowe]

Very confusing...... Can you log into the asterisk cli with verbosity of at least 4 (-vvvvr), make an outside call through your setup and post the output? That should at least reveal at what point things go off the rails.

 

[foneman]

I will try that and post on here.
Thanks

 

[gaijin]

I once had a similar issue

It turns out the user had set up an immediate divert from their extension.

 

[foneman]

I thought of that but in the first group is only 2 extensions, the oper and the backup, neither forwarded and in the 2nd group, only 1 extension again not forwarded...

 

[foneman]

unfortunately as my linux is pretty bad, I am not sure how to do the above recommendation. If it could be posted then please do as I would appreciate it.
Thanks

 

[foneman]

Log Files

Here are the log files that I can get from the system. Hope this helps as I am at a quandry.....

 

[foneman]

From what I can see, it looks like it rings the first hunt group, then I get lost....
Onsite, it rings the first, then the 2nd, then long silence and then a TELCO intercept message stating that it is not necessary to dial a 1 or a zero to make this call, please try again.
Both my lab systems work like a charm. Then ONLY changes that were made were changes to the default feature codes. changed a couple of them....
HELP?!?

 

[cosmicwombat]

I don't see the second ring group...

"SIP/11&SIP/12&SIP/32|14|m(default)tmwM(auto-blkvm)") in new stack
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- Called 11
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- Called 12
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- Called 32
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- Started music on hold, class 'default', on channel 'Zap/1-1'
[Jan 21 20:24:38] DEBUG[3010] chan_zap.c: Received AST_CONTROL_PROGRESS on Zap/1-1
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- Stopped music on hold on Zap/1-1
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- SIP/12-096437a0 is ringing
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- SIP/11-0963e8b0 is ringing
[Jan 21 20:24:38] VERBOSE[3010] logger.c: -- SIP/32-09649e88 is ringing
[Jan 21 20:24:53] VERBOSE[3010] logger.c: -- Nobody picked up in 14000 ms
[Jan 21 20:24:53] DEBUG[3010] app_macro.c: Executed application: Dial
[Jan 21 20:24:53] VERBOSE[3010] logger.c: -- Executing [s@macro-dial:11] Set("Zap/1-1", "DIALSTATUS=NOANSWER") in new stack
[Jan 21 20:24:53] DEBUG[3010] app_macro.c: Executed application: Set
[Jan 21 20:24:53] VERBOSE[3010] logger.c: -- Executing [600@ext-group

Just 600 repeated a few times. What feature codes did you change and why? Also, why the two digit... Not 3 or 4 digit extensions? Not sure it matters...but...

 

[foneman]

Thanks for getting back...I think I have solved it.
On the test boxes, I did not need this but on this box, I needed a # at the end of the extension list on BOTH ring groups...
EX:
10
11
12
#
Now it works.