How to tell that call should go to IVR if not picked up rather then VM?

[ghurty]

How would you have it in a custom dial plan that it should ring an extension for 30 seconds and then if it doesnt pick up, it should go to an ivr rather then the extensions voicemail.

I know how to send to an extension, and how to send it to an IVR, but how do you tell it that after thirty seconds, it should go to the IVR?


Thanks

 

[Hat]

Set up a ring group, add the particular extension(s) you want it to ring, and set the ring time for 30 seconds. Then, set the "Destination if no answer" to your IVR. Create an inbound route to send your calls to the ring group. This is exactly how I have my setup.