Inbound Route - Ring all phones

[pmartin]

Is there a way that when someone calls my number, all the phones will ring until it is picked up? Im looking but cant seem to find an answer to this in all the documentation.

 

[rugby]

Ring groups is what you can use for this. I have our 1 office with 4 extensions and they all 4 ring when our main # is dialed.

 

[pmartin]

Thanks Rugby thats what i needed. Is there a link you know of that could get me started in the right direction?

 

[troycarpenter]

There may be a document, but here's the basic steps:

1. Configure a ring group with the parameters you would like (extensions, ring time, etc) and be sure to set a destination when nobody answers (IVR, voicemail, etc).

2. Configure an Inbound Route. Do not specify CID or DID information (this makes it an ANY/ANY default-type route to be applied when no other inbound route matches). Set the destination to be your ring group from step 1. Don't forget to set your CID source or you'll be asking why you don't get callerID.

Anything you need fancy beyond that is a training exercise for you.

 

[jbh]

You can also find lots of information on how to configure FreePBX modules here:

freepbx.org/support/documentation/module-documentation

 

[jmullinix]

Also, make sure the default ring time set in general settings is longer than the ring time you set in the ring group. Otherwise, you will get unexpected results.