QUESTION Incredible PBX 13.0.192.19 and Call Parking

[gregarican]

So we have a new site live on this platform. Call parking works fine for the most part. Blind transferring callers to the 70 Parking Lot will auto-assign them an available slot number. These parked callers can be picked up okay, and returned parked callers that timeout can be picked up by the person who parked them originally.

Where we run into an issue is if the original parker doesn't pick the returned call in time. For example, if they are on the other line and can't grab the ringbacked call in 3-4 rings. The caller winds up being abruptly disconnected.

I have disabled voice mail for the parker (in this case, our front desk receptionist), and have set their extension options to forward unavailable/busy/etc. calls to the Ring Group where most inbound callers come in. So I'd imagine that the callers would hit there if their returned parked call wasn't picked up.

Any suggestions on where I should start to remedy this?

 

[gregarican]

Actually scratch that. When I made a test call directly to this extension (bypassing call parking altogether) and asked the receptionist to allow the call to just ring and ring, the call was also abruptly terminated. As I mentioned, this extension intentionally doesn't have a voice mailbox. The idea is for inbound calls to either persistently ring at it, or else dump back into the Ring Group that they are a member of.

I'll attach screen shots of their extension setup. I know I'm missing something that's hopefully relatively simple

 

[gregarican]

So long story short is I’m wondering if there’s a way I can define a larger number of rings when parked calls are returned to the originator. I tested things out and it only rings 4 times before being considered unanswered. If you directly dial the receptionist the call rings for a full minute before being considered unanswered. But the parked call return doesn’t honor this configuration.

 

[gregarican]

Okay, I now see where I can change the ring timer for returned parked calls. This post helped me out immensely --> https://pbxinaflash.com/community/threads/park-return-routing-change-timeout.21825/. Extended the ring timer to a full 60 seconds, so I should be fine!