SOLVED iPBX 2020 - Anveo Direct for international calling

[Brianmac]

I have a sandbox iPBX that uses Anveo for international calling. Everything was working fine as of November 2020. I tried it a few days ago as a friend has a hosted PBX and wanted to add international to his PBX. The international calls fail, with generic all circuits are busy.
I have searched and see the IP for anveo have changed and made the changes. I still cannot make a call from iPBX to anveo - there is no connection. I am using pjsip for the trunk. I have tried looking at the logs and the only thing I notice is, one I don't think I am "registered" with anveo anymore and one error:

[2021-02-14 08:29:04] ERROR[23007]: res_pjsip_header_funcs.c:410 remove_header:                                                                                                                        No headers had been previously added to this session.' (type 'core show help [2021-02-14 08:29:04]' for other possible commands)

my custom dial string is : SIP/[email protected]

Nothing on Anveo direct website has been changed.

This is ONLY for outgoing international calls, no incoming..

any help would be greatly appreciated!

brian

 

[kenn10]

A couple of suggestions: 1) Get rid of the prefix and whitelist your IP to Anveo on the portal's outbound route.. Update the PBX outbound route accordingly.

2) Check to be sure they haven't gotten rid of some of the destination providers you had selected. I recommend using their least cost routing option or select a good variety of providers.

3) Make sure you have enough money:

 

[billsimon]

I am using pjsip for the trunk.
...
my custom dial string is : SIP/[email protected]

Brian, when using pjsip, the format of a custom dial string where you want to send a call over the trunk would be:

PJSIP/0xxxx1234...@Anveo

where "Anveo" is the name of the trunk (not a hostname).

 

[kenn10]

PJSIP/0xxxx1234...@Anveo

Good catch!

 

[atsak]

Anveo's dialing strings don't start with 011, you send the country code instead; eg for the UK it's

4420XXXXXXXX (for London for example, I might have one to many X's in there).

Yours seem to start with a 0 - that may just be an example, but if it isn't . . .

 

[Brianmac]

I removed the prefix, then played with custom dialing string - no good, never hitting Anveo server. So I created a new sandbox and built from scratch, using custom trunk and not PJSIP - whic hwas the original directions I used from Nerdvittles...
everything works fine, can calls go out - yeah!!!!
So went back to original sandbox and duplicated all the settings(trunk, outbound...), and still not working - all circutis are busy.. and never hitting anveo.

Will keep at it - thanks for all the responses, they DID help!!!!
brian

 

[Brianmac]

aghhhhhhhhhhhhhhh!!!!!!!
dial pattern snafu - all working now... well once I finish banging my head on the table(poor table).. it was forcing through non anveo trunk...

Thanks for all the help and sorry for wasting your time!!!
Brian