BUG iPBX 2026 Queue Callback

[Joe Diamond CPA]

Hi everyone, successfully installed the TCREEK (git hub) queue callback v17! download the ZIP folder, go to module upload in IPBX and install! the module will appear, Ill let you know how it goes.
if you get an retrieve_conf failed to sym link: /var/lib/asterisk/sounds/en/custom from qcallback/sounds (Already exists, not a link) Do this........................mv /var/lib/asterisk/sounds/en/custom /var/lib/asterisk/sounds/en/custom.bak...............................then................ fwconsole reload...............then..............ls -l /var/lib/asterisk/sounds/en/, the warninng on the dashboard should go away.

 

[wardmundy]

GitHub - tcreek/queue_callback_v17: Adds callback functionality to a Queue in FreePBX Queues

Adds callback functionality to a Queue in FreePBX Queues - tcreek/queue_callback_v17

github.com

To INSTALL:

cd /var/www/html/admin/modules
wget https://filedn.com/lBgbGypMOdDm8PWOoOiBR7j/IncrediblePBX2026/qcallback.tar.gz
tar zxvf qcallback.tar.gz
fwconsole ma install qcallback
/root/sig-fix
/root/sig-fix
fwconsole reload

Skip to step 1 below...

 

[wardmundy]

Installation continues in FreePBX GUI as admin​

1. Open Applications → Queue Callback to configure your queues and options.
2. Enable the processor (scheduled execution) in the module UI.
   (If you prefer manual scheduling, you can add a cron entry for the asterisk user to run the included intelligent_callback_processor.php every minute.)

 

[wardmundy]

I cleaned this up so it installs without errors. See above changes.

 

[KNERD]

Been a while since I worked on this. I guess I should continue on it

 

[kenn10]

I still get this after installing:

retrieve_conf failed to sym link:
   /var/lib/asterisk/sounds/en/custom from qcallback/sounds (Already exists, not a link)
This can result in FATAL failures to your PBX. If the target file exists and not identical, the symlink will not occur and you should rename the target file to allow the automatic sym link to occur and remove this error, unless this is an intentional customization.

 

[kenn10]

Doing the sound files move detailed by @Joe Diamond CPA clears the error.

 

[wardmundy]

According to @Joe Diamond CPA, even after a successful install, the app does not work to reliably schedule a callback.

 

[Samot]

According to @Joe Diamond CPA, even after a successful install, the app does not work to reliably schedule a callback.

Correct, as I pointed out months ago the Agent callback will not work properly under the current logic. I believe the regular callback had issues too. The problem is that the AI generated code created the module as if it was a standalone solution instead of being integrated into FreePBX. It wrote numerous functions that already exist in libraries within FreePBX that also include integration to other parts. It also has a lot of the logic for Asterisk wrong and lacks understanding on how local channels and queues actually function. There's also numerous variables being called wrong which means they won't work properly.

Do this........................mv /var/lib/asterisk/sounds/en/custom /var/lib/asterisk/sounds/en/custom.bak

By doing this you've just moved any and all of your uploaded recordings which would then break anything relying on those recordings like IVRs, Queues, Directories, etc. There's no reason for this to be an issue. It shouldn't be trying to link the directory or replacing that directory.

 

[Joe Diamond CPA]

Thanks everyone for all of your insight and expertise on this, I guess there is still an issue, thought we might have had a callback this time,! I wish I had the knowledge to do this as I would commit the time to do so. Ward is correct, the module appears properly in incredible pbx but during testing you press * or # while in queue, and it gives options to callback to your caller id or press 2 to enter a different number, but when you do this it says thank you and hangs up, so yes many issues.since my older IPBX with asterisk 18 works perfect, I’ll just stick with that instead of IPBX 2026. I have also installed VPBX 4.5 at crown cloud and am configuring it like my current VPBX 3, just to keep my hand in the game, I have years of extras and adding from ward in v3 that I want to install in v4, so it will be a great review for me………is there a VOIP coding class for telephony I can take so I can learn something!

 

[KNERD]

I'll get working back on this as soon as I can. I now have a better setup to work on it. Before I had to move it to another computer to repackage it, then yet again move it to the PBX. Now I am just going to work directly in the module space to work directly on it which will speed things up a bit.