TIPS iPBX 2026 Queue Issue

[Samot]

I know the docs say the IVR can have only one option but multiple options on that IVR will work. Check it out.

The docs do not say that at all. The breakout IVR can only have single-digit options and only a single recording file.

This IVR must only contain single-digit “dialed options.” The recording set for the IVR will be played at intervals specified in “Repeat Frequency” below. The announcement for the selected IVR must be system recording comprised of a single sound file. IVRs that have announcements composed of compount recording files will not be presented as selections for this field.

One comment is that messing with the custom sounds file really screws up other things. I'd prefer to see the queue callback sounds in a separate directory and not mess with anything else existing in the sounds directory.

By default Asterisk uses /var/lib/asterisk/sounds along with the default/set language as the path. Therefore since Asterisk uses en by default, the default path is /var/lib/asterisk/sounds/en which is why you see Playback() and Backgound() calls do Playback(custom/filename) because it prepends the default path. Putting the files some place else means you have to provide the *full path* to the sound file in the Playback/Background calls. So that would also mean the IVR code would have to be overrided or updated to allow a non-standard path to be used.

yes i have always used more than one option in the breakout IVR...i think i need to re-record ALL my messages, maybe this is why i cannot hear the breakout message in the queue

Some logs would be very helpful. It would actually tell you why it's not playing.

 

[kenn10]

The docs do not say that at all. The breakout IVR can only have single-digit options and only a single recording file.

I don't care what the docs say. I have a breakout IVR that accepts 0, 1, or 2 and it works just fine. Try it yourself or I can send you a test number to try out mine on IncrediblePBX-2026, Don't be so cock-sure if you haven't checked it out for yourself.

 

[Joe Diamond CPA]

I don't care what the docs say. I have a breakout IVR that accepts 0, 1, or 2 and it works just fine. Try it yourself or I can send you a test number to try out mine on IncrediblePBX-2026, Don't be so cock-sure if you haven't checked it out for yourself.

Kenn10 you are correct! i have been using multiple entries in the breakout IVR for multiple destinations, i think SAMOT is getting confused on how the breakout works...................it gets activated with pressing a single digit, but the single digit you press can send to different destinations..................1 for callback, 2 for VM, etc. I actually set up my original IPBX connected to a vital 3 PBX and if you press 1, it actually activated the vital pbx 3's queue callback! very cool! using intercomapany trunks and ring groups with foe extensions.

 

[Samot]

I don't care what the docs say. I have a breakout IVR that accepts 0, 1, or 2 and it works just fine

Right because those are "single-digit options" not a single option. You can't use multi-digit options like 12 or 123 just only 0 thru 9 as those are single-digit numbers.