Is this normal for any provider or just Vitelity?

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ricoche

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Hi there,

Currently I use Vitelity for my DIDs and services which I started about a month ago. Over Easter I had an interesting change and was curious if others have experienced such occurances with other providers.

When I signed up for an account I received HOST information as follows:

HOST=inbound7.vitelity.net

This worked well for about one month. Then over Easter my family and friends emailed that they couldn't reach me all day. I then received an email from Vitelity stating the following:

We received 'CHANUNAVAIL' when attempting to route the call to your server or device.

This error usually means your server or device is not currently registered to our servers.

Well, I checked my trunk settings and compared them to Vitelity's support info for my account. I noticed that the HOST information had changed to .

HOST=inbound6.vitelity.net

I thought wow! They can change the host information without notification and my phone would be dead in the water.

I am not sure how to solve this problem or prevent this from happening again. Is this common that HOST would be changed?

Thanks,

Jim
 
Very unusual. When a change like this has happened in the past, I got an email warning me. Check your spam folder to make sure you didn't get it. If you didn't, I would file a complaint with Vitelity.
 
I've Always Gotten An Email In Advance

mtennant said:
Very unusual. When a change like this has happened in the past, I got an email warning me. Check your spam folder to make sure you didn't get it. If you didn't, I would file a complaint with Vitelity.
Click to expand...

I have also received emails a couple of weeks in advance of being moved to a new server. I have found that my Comcast email relegates the "[email protected]" or "[email protected]" messages to the spam folder so that could be an issue for many users. :mad5:
 
Thanks,

Sounds like a change like this is usual, but not getting advance warning is unusual. I'll check my spam filters and try to make sure I get the email next time.

I am wondering though if this is a frequent occurance or whether it's sort of rare. In any event, I'll definitely have to let my frequent callers know that if they can't reach me, it may be because Vitelity changed the HOST again.

Thanks very much,

Jim
 
Vitelity has a failover...

You could send failed calls to a cell phone or pots line...
 
I think vitelity is having problems. I also was using inbound7.vitelity.net for outbound, had same problems. Switched to outbound1.vitelity.net but am still having problems with audio drop outs and dropped calls. Pings to the IP address show high packet loss (25% sometimes). Switched back to inbound7.vitelity.net just to see if would work again - can make calls but same audio problems. I called Vitelity and opened a trouble ticket. Switched to VoicePulse trunk and all is working fine.
 
I've been having Vitelity issues for the past couple of days. Slow connects, no ringback tones, calls not completing. We'll see how things go with the open trouble tickets.
 
I opened a ticket with Vitelity and they first asked me to change the host to the actual ip address. This did nothing. I told them if I used another voip provider with my setup otherwise the same, call quality was fine. I was told I had an issue somewhere between my pbx and internet coming into their servers. I had told them my other voip provider never did this, but it did not seem to matter. Oh well.
 
I too have seen some registration issues. My logs show "lagged" for my inbound connection occasionally. Seems to happen in the wee hours of the morning when I'm asleep.

Wondering what is going on myself,
 
Did anyone else with Vitelity service notice problems like these today around this same time (EDT).

[Apr 2 14:06:35] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Lagged. (2428ms / 2000ms)
[Apr 2 14:06:58] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Reachable. (249ms / 2000ms)
[Apr 2 14:14:07] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Lagged. (2079ms / 2000ms)
[Apr 2 14:14:19] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Reachable. (1474ms / 2000ms)
[Apr 2 14:15:21] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Lagged. (2623ms / 2000ms)
[Apr 2 14:15:33] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Reachable. (1531ms / 2000ms)
[Apr 2 14:17:36] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Lagged. (2250ms / 2000ms)
[Apr 2 14:17:46] NOTICE[2642] chan_sip.c: Peer 'vitel-outbound' is now Reachable. (73ms / 2000ms)
 
I could scare you right now w/ Vitelity in the past month or two (or three)... granted my job is supporting a bunch of boxes, so I'll be the first to hear of such problems (I've got to fix them) concerning Vitelity.

I was supposed to get off work today @ 6pm, well I did @ 7pm (which is normal, not necc bad)... but as soon as I got home "the sh*t, hath hit'th the fan'th". I've spent my entire evening and night creating accounts w/ redundant providers (namely les.net), adding countless DID's, creating failover routing between existing DID's, and entering new DID's into the system.

Come tomorrow I'm gonna expect a couple baskets of flowers or something... obviously from my customers (putting out fires is an opportunity to shine), and also from good'ol Les. I'll have to drop him a line in the morning... okay, afternoon (I'm sleeping in). Oh, FYI: Les.net is now out of numbers in several key call centers. I had to arbitrarily add 10+ local DID's myself from eenie, meenie, minie, moe.

For the record, the problems with Vitelity lately has really been with their host (Internap) and their various peers. A couple weeks ago it was Global Crossing, tonight it's Teleglobe. I only wish Vitelity was as upfront about network issues as Lesnet, not to mention pushing their customers between proxies without notification.

D*mn these 24/7/365 operations, ugh!

Where's the smiley where I'm pulling out my remaining strands of hair?
 
MORAL: Don't put all your eggs in one basket... especially in the Land of VoIP! :wink5:
 
Good advice, unless you only have one egg. Then you pray for good failover to your cellphone.
 
I think there's an enormous of companies out there that underestimate the value of redundancy/failover... especially when they see the "cost for it". Unfortunately, the "cost of not having it" isn't always so apparent, no matter how long we scream at the top of our lungs.
 
mtennant said:
Good advice, unless you only have one egg. Then you pray for good failover to your cellphone.
Click to expand...


When you're paying by the minute for outbound calls, not sure why there's any additional cost by adding redundancy. And, as I said at the FreePBX seminar, I would not yet trust my one and only business DID to any SIP service provider. It's also nice to be in "the phone book" :cool:.
 
Ward, I have my one DID with a SIP provider, and my business keeps getting listed in the white and yellow pages. Not sure why, as I have no agreement with the publisher.
 
On Friday of last week, I had my own problems with Vitelity. It was the worst I've ever seen. Their reliability has been stellar, but this was a bad day for them. So far, they aren't saying why. I've asked, using their [email protected] email address. If I get a response, I'll post it here.
 
The issue affected ALL of my customers, across ALL 4x timezones here in the USA, and across ALL Vitelity's proxies.

I've already said this in some post, maybe here, maybe elsewhere (I forget)... but the problem last Friday and Saturday was w/ Internap (who Vitelity hosts with). Of this, there is no question.

Vitelity has a very poor track record of zero communication sorry to say.
 
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