IVR goes directly to VM

[goblin]

Hi there, here is some info about my system

PBX in a Flash Version = 1.7.5.5
FreePBX Version = 2.8.1.4
Running Asterisk Version = Asterisk 1.8.3.2
Asterisk Source Version = 1.8.3.2
Operating System = CentOS release 5.5 (Final)
Kernel Version = 2.6.18-194.26.1.el5 - 32 Bit


I have an issue for a couple of weeks, suddenly if some calls in they hear the IVR promt but when they press 0 it takes them to VM.

Seen the CLI and appears that there are no registered extension but i check with "sip show peers" and all extensions in the ring group appear to be registered. I dont know if it is related but every time that this happens in FreePBX appears memory usage upto 80% and 70% of swap memory.

I will add my cli output and ring group screenshot.


"-- Executing [s@macro-record-enable:13] Set("DAHDI/2-1", "ITER=4") in new stack
-- Executing [s@macro-record-enable:14] GotoIf("DAHDI/2-1", "0?begin") in new stack
-- Executing [s@macro-record-enable:15] GotoIf("DAHDI/2-1", "0?IN") in new stack
-- Executing [s@macro-record-enable:16] ExecIf("DAHDI/2-1", "1?MacroExit()") in new stack
-- Executing [779@ext-group:13] Set("DAHDI/2-1", "RingGroupMethod=ringall") in new stack
-- Executing [779@ext-group:14] Macro("DAHDI/2-1", "dial,20,tr,7706-7708-7703") in new stack
-- Executing [s@macro-dial:1] GotoIf("DAHDI/2-1", "1?dial") in new stack
-- Goto (macro-dial,s,3)
-- Executing [s@macro-dial:3] AGI("DAHDI/2-1", "dialparties.agi") in new stack
-- Executing [s@macro-dial:4] NoOp("DAHDI/2-1", "Returned from dialparties with no extensions to call and DIALSTATUS: ") in new stack
-- Executing [779@ext-group:15] Set("DAHDI/2-1", "RingGroupMethod=") in new stack
-- Executing [779@ext-group:16] GotoIf("DAHDI/2-1", "0?nodest") in new stack
-- Executing [779@ext-group:17] Set("DAHDI/2-1", "__NODEST=") in new stack
-- Executing [779@ext-group:18] NoOp("DAHDI/2-1", "Deleting: BLKVM/779/DAHDI/2-1 TRUE") in new stack
-- Executing [779@ext-group:19] Goto("DAHDI/2-1", "ext-local,vmu7703,1") in new stack
-- Goto (ext-local,vmu7703,1)
-- Executing [vmu7703@ext-local:1] Macro("DAHDI/2-1", "vm,7703,NOANSWER,") in new stack
-- Executing [s@macro-vm:1] Macro("DAHDI/2-1", "user-callerid,SKIPTTL") in new stack
-- Executing [s@macro-user-callerid:1] Set("DAHDI/2-1", "AMPUSER=") in new stack
-- Executing [s@macro-user-callerid:2] GotoIf("DAHDI/2-1", "0?report") in new stack
-- Executing [s@macro-user-callerid:3] ExecIf("DAHDI/2-1", "1?Set(REALCALLERIDNUM=)") in new stack
-- Executing [s@macro-user-callerid:4] Set("DAHDI/2-1", "AMPUSER=") in new stack
-- Executing [s@macro-user-callerid:5] Set("DAHDI/2-1", "AMPUSERCIDNAME=") in new stack
-- Executing [s@macro-user-callerid:6] GotoIf("DAHDI/2-1", "1?report") in new stack "

 

[rossiv]

In looking at the attachment, I see the problem. Something broke the Dial string:

    -- Executing [779@ext-group:14] Macro("DAHDI/2-1", "dial,20,tr,7706-7708-7703") in new stack

There should NOT be "-"s in between the extension numbers. Did you do that intentionally?

 

[goblin]

No, i have not modify anything. just installed the system and add inbound routes, IVR, extensions that's it.

ANy way i can resolve this?

 

[rossiv]

Check your ring groups in FreePBX.

 

[goblin]

Rossiv,

I have checked my ring groups and are correct, at the moment y just remove 1 extension and change the ring strategy from the Ringg, and it working fine, and here is the output of my CLI, still has the "-" between extensions.


pbx*CLI> -- Executing [s@macro-record-enable:16] ExecIf("DAHDI/2-1", "1MacroExit()") in new stack
pbx*CLI> -- Executing [779@ext-group:13] Set("DAHDI/2-1", "RingGroupMethod=hunt") in new stack
pbx*CLI> -- Executing [779@ext-group:14] Macro("DAHDI/2-1", "dial,20,tr,7703-7708") in new stack
pbx*CLI> -- Executing [s@macro-dial:1] GotoIf("DAHDI/2-1", "1dial") in new stack
pbx*CLI> -- Goto (macro-dial,s,3)
pbx*CLI> -- Executing [s@macro-dial:3] AGI("DAHDI/2-1", "dialparties.agi") in new stack
Usage:

i will reaserch the CLI if the issue presents again.

Regards.