ivr surveys

[Snuffy]

Hi,
does anybody know if it is possible to use piaf as an ivr survey platform. Basically, I have a customer who has asked:
[FONT='Calibri','sans-serif']Customer gets asked up to 12 questions via voice messages with phone keypad answers (digits 1-9) [/FONT]
[FONT='Calibri','sans-serif']Data that is collected should be made available via a spreadsheet, daily if possible.[/FONT]
[FONT='Calibri','sans-serif']Is this possible out of the box or would I need some sort of addin?[/FONT]

[FONT='Calibri','sans-serif']Many thanks,[/FONT]
[FONT='Calibri','sans-serif']Andy.[/FONT]

[FONT='Calibri','sans-serif']I[/FONT]

 

[wardmundy]

We'd be willing to tackle it as a future open source project if the requester will underwrite $2,000 of the development cost.

 

[oneadvent]

sure

This is possible. Check out the Nerd Uno's Teleyapper script:

exten => s,1,Answer
exten => s,2,Wait(1)
exten => s,3,NoOp(Call Answered)
exten => s,4,Set(MACHINE=0)
exten => s,5,Set(OPTION=5)
exten => s,6,Set(TALK_DETECTED=0)
exten => s,7,BackgroundDetect(custom/quiet6,1000,100)
exten => s,8,GotoIf($[${TALK_DETECTED} > 4000]?95)
exten => s,9,GotoIf($[${TALK_DETECTED} = 0]?90)
exten => s,10,NoOp(${TALK_DETECTED} milliseconds of talk detected.)
exten => s,11,Background(/var/www/html/appt-reminders/upload/${MSG})
exten => s,12,GotoIf($["${MACHINE}" = "0"]?s,20:s,25)
exten => s,13,Hangup
exten => s,20,Background(/var/www/html/appt-reminders/upload/person)
exten => s,21,WaitExten()
exten => s,22,Goto(1,2)
exten => s,25,Background(/var/www/html/appt-reminders/upload/ansmach)
exten => s,26,Hangup
exten => s,90,Set(TALK1=6000)
exten => s,91,Goto(96)
exten => s,95,Set(TALK1=${MATH(${TALK_DETECTED}+1)})
exten => s,96,BackgroundDetect(custom/quiet60,1000,100)
exten => s,97,Set(TALK_DETECTED=${MATH(${TALK_DETECTED}+${TALK1})})
exten => s,98,Set(MACHINE=1)
exten => s,99,Goto(s,10)
exten => failed,1,NoOp(Call Failed)
exten => failed,n,Set(MACHINE=0)
exten => failed,n,Set(OPTION=0)
exten => failed,n,Set(TALK_DETECTED=0)
exten => h,1,NoOp(Machine Code: ${MACHINE})
exten => h,2,NoOp(Option Code: ${OPTION})
exten => h,3,NoOp(Talk Detected: ${TALK_DETECTED} milliseconds)
exten => h,4,NoOp(Last Call: ${LASTCALL})
exten => h,5,DEADAGI(reminders.php,${MSG},${OPTION},${LASTCALL})
exten => h,6,Hangup
exten => 1,1,Set(OPTION=1)
exten => 1,2,Background(/var/www/html/appt-reminders/upload/chose1)
exten => 1,3,Hangup
exten => 2,1,Set(OPTION=2)
exten => 2,2,Background(/var/www/html/appt-reminders/upload/chose2)
exten => 2,3,Hangup
exten => 3,1,Set(OPTION=3)
exten => 3,2,Background(/var/www/html/appt-reminders/upload/chose3)
exten => 3,3,Hangup
exten => 4,1,Set(OPTION=4)
exten => 4,2,Background(/var/www/html/appt-reminders/upload/chose4)
exten => 4,3,Hangup
exten => 5,1,Goto(s,11)
exten => 6,1,Goto(s,20)
exten => 7,1,Goto(s,20)
exten => 8,1,Goto(s,20)
exten => 9,1,Goto(s,20)
exten => 0,1,Goto(s,20)

the variable "option" is reported back via a script after hangup, right here:

h,5,DEADAGI(reminders.php,${MSG},${OPTION},${LASTCALL})

You could easily have this ask various questions and report back a whole bunch of variables. If you look at his reporting method he is even using an email method to send back results in cvs format.

This is a great How-to, working example.

 

[Snuffy]

thx

Thanks guys,
very helpful as always
where do I send the cheque to Ward?

 

[wardmundy]

You can use the PayPal link at the top of the Nerd Vittles site, or email me and we can work it out some other way. Thanks!