Live Queues Feature available in PIAF? Trixbox took it out...

[lowno]

I was a bit disappointed to find out that trixbox does not have live queues. Now I am not sure what the official feature is called for queues that the agent logs into, and is immediately put into MOH until an inbound call hits the queue.

I currently have a trixbox setup and this may be a good opportunity to switch to PIAF. Is this feature in PIAF or is it a freepbx issue?

I have instead had to setup a pure asterisk system and have my agents dial into that. I just don't want to support 2 instances of asterisk. I am integrating an auto dialing system that requires queues to be used this way.

 

[usa4148]

Hi Guys, Lowno,

I am using FreePBX 2.5.2.2, Orgasmatron 5.0 (or .1...).

I just created a queue, attached an extension to it. Created a route to it from a DID and the queue works.

When I try to join the queue by trying to dial 702* I just hear dialtone again. I hang up and nothing happens. I do not become an agent from the extension I was dialing from. The FOP does not show the latter extension yellow (a queue member).

The following was added to extensions_additional.conf by freepbx:
extensions_additional.conf:exten => 702,1,Macro(user-callerid,)
extensions_additional.conf:exten => 702,n,Answer
extensions_additional.conf:exten => 702,n,ExecIf($["${QUEUEWAIT}" = ""],Set,__QU
EUEWAIT=${EPOCH})
extensions_additional.conf:exten => 702,n,Set(__BLKVM_OVERRIDE=BLKVM/${EXTEN}/${
CHANNEL})
extensions_additional.conf:exten => 702,n,Set(__BLKVM_BASE=${EXTEN})
extensions_additional.conf:exten => 702,n,Set(DB(${BLKVM_OVERRIDE})=TRUE)
extensions_additional.conf:exten => 702,n,ExecIf($["${REGEX("(M[(]auto-blkvm[)])
" ${DIAL_OPTIONS})}" != "1"],Set,_DIAL_OPTIONS=${DIAL_OPTIONS}M(auto-blkvm))
extensions_additional.conf:exten => 702,n,Set(__NODEST=${EXTEN})
extensions_additional.conf:exten => 702,n,Set(MONITOR_FILENAME=/var/spool/asteri
sk/monitor/q${EXTEN}-${STRFTIME(${EPOCH},,%Y%m%d-%H%M%S)}-${UNIQUEID})
extensions_additional.conf:exten => 702,n,Playback(custom/20100302L01)
extensions_additional.conf:exten => 702,n,Queue(702,t,,,90)
extensions_additional.conf:exten => 702,n,dbDel(${BLKVM_OVERRIDE})
extensions_additional.conf:exten => 702,n,Set(__NODEST=)
extensions_additional.conf:exten => 702,n,Goto(ext-group,706,1)
extensions_additional.conf:exten => 702*,1,Macro(agent-add,702,)
extensions_additional.conf:exten => 702**,1,Macro(agent-del,702,702)


* Running Asterisk Version : Asterisk 1.4.21.2
* Asterisk Source Version : 1.4.21.2
* Zaptel Source Version : 1.4.12.1
* Libpri Source Version : 1.4.10
* Addons Source Version : 1.4.7
********************************************************************
pbx.local on 172.18.0.5 - eth0
CentOS release 5.2 (Final) :32 Bit Kernel: 2.6.18-92.1.22.el5

Is there another bit to twiddle to allow Agents to join the queue by dialing QueueNum* and logging off by dialing QueueNum**?

thx,
Dan