Hi. We're working on a client's older PBX box w/ a four-port FXO-FXS card in it. One of the two lines in the client's office is non-functional (since 10 days ago), and the client has only been able to make calls out once the working line is in use. After restoring root access (unknown/lost password), we were able to get into /var/logs/messages and check for errors. The only ones of note (searching for "module", results in April, Sept, & Oct) were "Power alarm on module 1, resetting!" but the line stopped working in October, so that's doubtfully the cause (?).
Near when the problem occurred, the client claims he was in the Flash Operator Panel and after clicking on an arrow next to one trunk's status light, he got a reset/hiccup onscreen but after that couldn't do anything, as he didn't know what the security code was. But the traffic logs in Reports (in FreePBX admin panel) show no traffic through that trunk since late _August_, and he claims this problem only came up recently.
The box is three years old and our former system builder thinks this may be related to echo cancellation.
Any thoughts here? Thanks in advance.
Near when the problem occurred, the client claims he was in the Flash Operator Panel and after clicking on an arrow next to one trunk's status light, he got a reset/hiccup onscreen but after that couldn't do anything, as he didn't know what the security code was. But the traffic logs in Reports (in FreePBX admin panel) show no traffic through that trunk since late _August_, and he claims this problem only came up recently.
The box is three years old and our former system builder thinks this may be related to echo cancellation.
Any thoughts here? Thanks in advance.
Phone System 