PhoneBook... what happened?

[cmariotti]

I'm running a new installation of PiAF with FreePBX 2.9.0.7 and Asterisk 1.8.5.0...

I would like to have the IVR instruct users to press 8 for a company directory... this will allow them to "Enter a person's First or Last Name" (if I recall the correct voice recording verbage). On older installations, I had the option in "General Settings" to set "First or Last Name" search, and the recording instructed the user to enter this in... This option is not available now.

In the IVR, I point "8" to the Phonebook option. Now, pressing 8 gives me a more generic prompt to enter in the first 3 letters of the entry you are looking for.

When it finds the entry, it spells out the person's name instead of playing their recorded message (setup in the person's voicemail box).

Can anyone tell me how to set this back to the old way or what I have done wrong to get it working this way?

 

[rossiv]

Phonebook isn't what you want. Not sure what it is in 2.9 as I am not nor will I use it anytime soon. You want the Directory module. Point the desired digit to Directory > <Directory Name>. Note you must first create a directory in the directory module.

 

[cmariotti]

rossiv - Thank you.

This appears to have been the problem. I was assuming Phone Book, was the issue when in fact I needed the "Directory" Module.

Enabling it did not allow it to run, I had to also upgrade/enable it afterwards. The gave me the option to edit/create directories.

There was already a "Migrated Directory" pre-created that did exactly what I needed it to do.

Thanks again.

 

[rossiv]

Glad you got it working!

 

[sergiocesar]

This is very confusing as to what exactly they do. I see in a new install of purple 17571 3 modules:
In CID & Number Management I see
Phonebook Directory 2.7.0.1 FreePBX Enabled
In Inbound Call Control I see:
Phonebook Directory 2.7.0.1 FreePBX Enabled
and In System Administration I see:
Phonebook Directory 2.7.0.1 FreePBX Enabled
None but the last have any description or explanation of what it is or what it does or even how to configure or manage.
The OLD was just fine and fully pre-installed automatically configured based on the user's voicemail, now it just spels whaever it is in the name of the ext... somewhat annoying really.
I got "Directory" to do what it used to, not as nice tho... now if there are more then 1 option a # will say all but it runs them together making it hard to know what is the actual option to enter.
Perhaps I did something wrong in the setup?