Polycom SoundPoint 320 dialing issue

[yesmat]

Hi All,

I ahve managed, after much deliberation, to get a PolyCom 320 phone to register with PIAF 1.3.

But when i try to dial extension 3111, for example, i get a funny tone after dialing the first three digits "311". It doesn't even let me finish my dialing.
Even when I dial *97 for my voice mail i get the same tome immediately after i punch the (*) button.

The way I am dialing out is by pushing the speaker phone button (or New Call soft button) and then dialing the number..

The only way i can dial an extension or voice mail is punch the numbers first and then push the dial soft button.

Is that the way the phone works? is there a way to change/edit this behaviour?

Thanks

 

[pkaplan]

You'll need to configure the digitmap section of the sip.cfg file.

 

[yesmat]

Thanks pkaplan.

I can't believe it, have to alter the dialplan out of the box?? this is insane...

Even though the sound quality of the Polycom phones are really superior, i can't recommend them, at least the 320 model.

Too much fidling to get them to do what they are supposed to do "dial out and make a simple call"

 

[pkaplan]

They do come with a default dialplan, the problem you're running into is that the default plan assumes [2-9]11 will be used like an old ATT land line. (Emergency, Info Services, etc).

While I'm not a big fan of the 320, I think the polycom phones are great. The cfg file setup is very flexible and is an elegant solution to a difficult problem. Once you understand the way they work, it will be simple to make the phones do anything you want.

 

[yesmat]

So to use them simply with PIAF do you have a recommendation on what to replace the digitmap with?

cheers

 

[pkaplan]

All depends on how you have your PIAF set up. Do you 2, 3, or 4 digit dialing? Do you have to dial a 9, for an outside line? Etc, Etc.

 

[yesmat]

we are setup for 4 digit extensions, and for PSTN we dial "1" first and then depending on whether we are dialing local, national or international we enter the required number of digits after that (could be any thing from 7 digits, after the 1, to 14 digits)

thanks

 

[jeremywillden]

The dial plan I use with my Polycoms is as follows:

<digitmap dialplan.digitmap="[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxxxxT|[1-9]xxxT|[1-9]xxT" dialplan.digitmap.timeOut="5"/>

So I keep the 211 - 911 match so it dials immediately ([2-9]11)
Dialing 0 places a call after the timeout expires (0T)
International calls start with 011, but must have at least 3 digits afterwards (011xxx.T)
A number starting with a 0 or 1, followed by a 2-9 and 9 more digits (10 digit dialing starting with a 1) dials immediately (no timeout). ([0-1][2-9]xxxxxxxxx)
A 10-digit number starting with a 2 - 9 will dial immediately ([2-9]xxxxxxxxx)
A 7 digit number (local call - I insert my local area code in the PBXinaFlash trunks) will dial after the timeout ([2-9]xxxxxxT])
Any 4-digit number that starts with something other than a 0 will dial after the timeout (internal 4-digit office extensions) ([1-9]xxxT)
Any 3-digit number starting with other than a zero will dial after the timeout (internal 3-digit extensions at home) ([1-9]xxT).

Adapt to your system and put this file in your polycom config files. I agree that their configuration file structure has a steep learning curve, but it's extremely powerful once you figure it out.

Interestingly, the dialplan rarely comes in to play when I use the phones. I have trained everyone to dial before they pick up the phone, then press the "send" softkey. This allows you to backspace when you make a dialing mistake, which is handy.

 

[yesmat]

Many thanks jeremywillden for your detailed response.

Now that I understand the digitmap structure, i will adopt it to our dial plan and give it a try.

Have a happy new year.

 

[jbh]

I was never clear on the reason to need a dialplan in my Polycom phones - so I just deleted it and let PiaF do all the clever stuff. Maybe I am missing something - but could anyone explain why I need a dialplan in the phone itself? thanks. I also got really confused until I realised the dialplan in the phone was only active when you didn't dial hands-free!

 

[jeremywillden]

The dialplan in the phone only applies to off-hook dialing (which includes when you're transferring/conferencing a call with the softkeys, because you get a dialtone). If you always dial on-hook, you can get away without one. For people who pick up the phone before dialing, it's best to have a well-thought-out dialplan so the phone times out after a valid number is dialed, rather than waiting until you press the "send" softkey.

 

[Saqqara]

This is an old thread, but for the record:

Transferring or conferencing in another outside party seems to be off hook dialing, so going without a well considered digit map will eventually catch up with you.