Queues and the 57i 's

[rbamburg]

I need to setup a Queue that will only give a user 1 call at a time.

Out of the box, once a queue is setup and a user logs into it, they receive the first call on L1 but if a second call comes in while they are on L1 the phone will ring L2.

How can I limit this action? I imagine that I need to limit it in the Aastra config somewhere.

 

[wardmundy]

Try Deactivate Call Waiting (*71).

 

[mat.phillips]

Or turn on the 'Skip busy agents' option in the queue.

 

[rbamburg]

Solution

"Skip Buzy Agents" fixed the problem. I over looked that one.

"Parking Lot" still activated and working.