Haven't seen much discussion around the Clearly Anywhere app lately, so I wanted to run a real-world scenario past the forum to see how others would propose handling it.
The Scenario: A busy restaurant with a heavy carry-out volume needs to scale up to 6 remote phone-takers working from home or in restaurant simultaneously.
Proposed Setup:
The Scenario: A busy restaurant with a heavy carry-out volume needs to scale up to 6 remote phone-takers working from home or in restaurant simultaneously.
Proposed Setup:
- Deploying Clearly Anywhere app licenses to the 6 remote employees on their mobile devices.
- Using queues where agents log in and out dynamically.
- Avoiding physical desk phones or remote hardware completely, keeping it entirely app-based via data/Wi-Fi and have the ability to receive text message orders.
- Is the Clearly Anywhere app currently the smoothest path for managing remote queue login/logout and business DIDs on mobile, or do folks still prefer other SIP apps (like Groundwire)?
- How well does Clearly Anywhere handle audio reliability, text messaging and push notifications?
- Does anyone have a better architectural idea for managing a remote restaurant queue setup similar to this without pulling hair out and requiring users to toggle on and off VPNs?
Phone System 