cjkeeme
Guru
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- Jun 18, 2008
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Okay, so I don't really know how to describe this problem I've been having - here goes.
Many times I will attempt to call let's say Qwest or Xbox Live! and I can get through many of the prompts just fine, but with 100% consistency there is always a section in which their system says something to the effect of "Please hold while we connect your call to the next available agent" and all I hear is a loud consistent tone. My only option it to hang up.
Anyone have any clue what's going on?
I use Vitelity as my outgoing trunk with these settings:
Many times I will attempt to call let's say Qwest or Xbox Live! and I can get through many of the prompts just fine, but with 100% consistency there is always a section in which their system says something to the effect of "Please hold while we connect your call to the next available agent" and all I hear is a loud consistent tone. My only option it to hang up.
Anyone have any clue what's going on?
I use Vitelity as my outgoing trunk with these settings:
Code:
type=friend
username=<myusername>
secret=<mypassword>
fromuser=<myusername>
trustrpid=yes
sendrpid=yes
context=from-trunk ; (this could be ext-did or from-pstn as well)
canreinvite=no
host=outbound1.vitelity.net
disallow=all
allow=ulaw&gsm
dtmfmode=inband
Phone System 