Time Warner Business Class T-1

[mtennant]

Does anyone have any experience with TW with their VOIP over cable service? I understand they will provide analog lines or T-1 interfaces. I'm particularly interested in the later.

 

[edisoninfo]

I use Time Warner for phone service alot. (Northern Ohio) The last I talked to my inside contact, they have no plans for SIP Trunking but a PRI type service is supposedly any day now. Of course they said that last December and it still is not here. Your only choices are standard POTS style lines or a sip trunk through the various providers mentioned on this forum. Time Warner's POTS service is great, but they convert analog to digital, send it to your location, convert it back to analog, then you use a TDM card and convert it back to digital. But hey, it works great! Very good sound quality.

 

[OTA]

I'm curious...how much does TW charge for a PRI?

 

[mtennant]

I'll let you know what they quote me. I should have some info tomorrow.

 

[jclambert1]

We switched form them.

We used TW and their predecessor Xpedius.

We made the switch to Qwest in our area, as TW was routing calls too far away and causing some quality issues for us. After weeks and weeks - they routed them through an alternate location, but periodic problems (though minor) persisted.

Qwest has been solid since installation 3 months ago.

 

[rewhitfi2]

We use TW for our data service and I connect to Voicepulse with 3 PBX's running PIAF with no problems.

 

[Bart]

God help me... even after some of the horror stories I've read... I'm thinking of ordering TW Business Class Service installed at my home.

They are offering me a 2 x 2 M ($299) and a 15 x 2 ($99.95) - The 2 x 2 M offering is about $100 cheaper than our current dedicated T1 service.

Can anybody offer knowledge of what I should order or hints to make it go more smooth?

TIA, Bart

 

[edisoninfo]

God help me... even after some of the horror stories I've read... I'm thinking of ordering TW Business Class Service installed at my home.

They are offering me a 2 x 2 M ($299) and a 15 x 2 ($99.95) - The 2 x 2 M offering is about $100 cheaper than our current dedicated T1 service.

Can anybody offer knowledge of what I should order or hints to make it go more smooth?

TIA, Bart

Yikes! I'm not sure where you are located but I have TW Business Class internet and 1 phone line for less than $100/month. I think my speeds are around 10mb down and 1.4mb up or similar. Since TW does now allow direct sip trunking my line is connected to my piaf box via a Digium card but I have several other trunks (Vitelity, Fonicatech, etc.) that all work fantastic. My residential phone number is also with TW and I am about to move it to one of the Sip trunks. With cell phones, it hardly ever gets used but the wife will not part with it just yet.

 

[Bart]

Well, the $99.95 service sounds about what you have. However I did ask about port blocking and sales guy said there was no blocking on Business Class Service - I specifically said I was running a Server and doing VoIP. We never run over 10 connections SIP as most of our service are hosted elsewhere, but I do need to handle calls to some non-asterisk platforms without issue. $99.95 is a good price since we are now paying almost $400. But I worry that cable modem service is shared and might be subject to latency during certain times which might be objectionable? Maybe I'm wrong but it's my educated guess.

Any other thoughts?

Bart

 

[edisoninfo]

I have had zero (well OK, almost zero) problems with TWBC. Twice in the past year there have been serious melt-downs far up the TW food chain that knocked out most of northern Ohio for example, but call quality is fantastic both on the Zap line from TW and the VoIP lines from the Sip providers. I've never noticed slowdowns, in fact it has been way better since I switched from normal residential service to business class. They told me they route BC packets ahead of residential but I did not believe them until I actually could tell the difference. I suppose YMMV depending on where you live but....

 

[BeerCan]

An office I work at had a TW install this week. 2 T1's in downtown Tampa. Initial reports are this was a disaster. They installed the equipment earlier in the week and then left. Friday was supposed to be cut over day. Well thank god their local phone guy advised the customer not to port the number over until he could confirm everything was working. TW tried 3 times on Friday to get the customer to agree to the port and the damn system was not even operational. As for the guy they sent on site, he seemed to have no idea what was going on. More like a $10 an hour equipment installer.

 

[Bitnetix]

Our main PBX for hosting clients is located in a TW data center with unlimited bandwidth (well, we're not limited, obviously the data center is limited). We have clients that use it in New York, Delaware, California, Ohio, Singapore, and New Zealand without problems. And that includes my home phone.

This server is predominately used to provide SIP end point connections for client phones and soft clients, and then to act as a multi-tenant PBX for voicemail and conference calling. Time Warner's service has been fine for us for this in Western New York.

My home, personal, connection is via Time Warner's RoadRunner, which works fine with two SIP phones at home, but I almost exclusively use cellular phones so the home phone is merely a "can't quite get myself to lose the number" type thing rather than something that really gets any usage.

 

[Bart]

Thanks for the info

Bart

 

[Bart]

Let me ask some you experts on TWBC:

Can I use ping times and tracert obtained from residential service tests to determine what results I should expect from BC at the same address? Or does BC have special treatment to improve ping time and latency?

Below is Residential Results. Is the meaningful toward BC?

Tracing route to 64.2.142.31.GIGe-net.vitel.net [64.2.142.31]

over a maximum of 30 hops:

1 2 ms <1 ms 2 ms SIPGT.WORKGROUP [192.168.2.1]
2 13 ms 16 ms 13 ms cpe-75-84-224-1.socal.res.rr.com
3 16 ms 14 ms 15 ms cpe-76-167-16-65.socal.res.rr.com
4 14 ms 16 ms 12 ms cpe-66-75-151-3.socal.res.rr.com
5 16 ms 13 ms 21 ms ae-5-0.cr0.lax00.tbone.rr.com
6 21 ms 22 ms 27 ms ae-3-0.cr0.sjc30.tbone.rr.com
7 27 ms 23 ms 27 ms ae-1-0.pr0.sjc10.tbone.rr.com
8 24 ms 20 ms 26 ms 216.156.84.25.ptr.us.xo.net
9 26 ms 24 ms 31 ms 207.88.13.98.ptr.us.xo.net
10 21 ms 28 ms 29 ms ge7-0-0d0.rar1.sanjose-ca.us.xo.net
11 68 ms 67 ms 70 ms p6-0-0.RAR1.Denver-CO.us.xo.net
12 64 ms 73 ms 70 ms p0-0-0d0.mar1.englewood-co.us.xo.net
13 73 ms 67 ms 75 ms 207.88.83.74.ptr.us.xo.net
14 73 ms * * brdr1.xo-gige.dnvr.vitel.net [65.46.53.46]
15 58 ms 60 ms 60 ms 64.2.142.31.GIGe-net.vitel.net

PING:

Pinging 64.2.142.31 with 32 bytes of data:
Reply from 64.2.142.31: bytes=32 time=65ms TTL=49
Reply from 64.2.142.31: bytes=32 time=63ms TTL=49
Reply from 64.2.142.31: bytes=32 time=63ms TTL=49
Reply from 64.2.142.31: bytes=32 time=60ms TTL=49
Reply from 64.2.142.31: bytes=32 time=65ms TTL=49
Reply from 64.2.142.31: bytes=32 time=65ms TTL=49
Reply from 64.2.142.31: bytes=32 time=60ms TTL=49
Reply from 64.2.142.31: bytes=32 time=63ms TTL=49
Reply from 64.2.142.31: bytes=32 time=64ms TTL=49
Reply from 64.2.142.31: bytes=32 time=60ms TTL=49
Reply from 64.2.142.31: bytes=32 time=59ms TTL=49
Reply from 64.2.142.31: bytes=32 time=67ms TTL=49
Reply from 64.2.142.31: bytes=32 time=62ms TTL=49
Reply from 64.2.142.31: bytes=32 time=60ms TTL=49
Reply from 64.2.142.31: bytes=32 time=65ms TTL=49
Reply from 64.2.142.31: bytes=32 time=61ms TTL=49
Reply from 64.2.142.31: bytes=32 time=63ms TTL=49

Ping statistics for 64.2.142.31:
Packets: Sent = 17, Received = 17, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 59ms, Maximum = 67ms, Average = 62ms

Thanks, Bart

 

[Linetux]

I've ordered their service. But I'm getting native SIP delivery over an ethernet port They just pulled in fiber to our building this week to get the service to us. Looking to move some data services over to them at some point as well.

24 channels of SIP for $350/mo. Plus a ton of DID's for free. Rates are not bad... I think around $0.02/min for L/D.

We're testing their service now... this will be about the 5th route into our office for providers (3 PRI's at 2 locations, a few POTS lines and a few SIP trunks). If it all works out well, we'll have a pretty much fully redundant setup based almost exclusively on PIAF (8 servers in our setup and counting).

Since they're bringing the service over fiber, I feel better about it. I know they also offered the PRI service, but all that did was put a media converter on our end. I didn't see any reason to convert something just so I have to spend money to covert it back again!

 

[Bart]

Well, placed my order for TWBC service to be installed on the 20th. Wish me luck !

Bart

 

[completetech]

if anyone is looking for a slightly better deal either through time warner or other-wise.. pm me and I will get you a quote.

 

[Bart]

What kind of deals can you offer. Mine won't be installed until to 20th. I ordered the 2 x 2 Mbps, 3 year agreement @ $252 per month.

Bart

 

[completetech]

I would need you to send me a pm with the following to qualify the address to see what I can do.

name of business
contact name
address
phone number at business.


thanks,
nathan

 

[Bart]

Sent PM

Bart