Vital PBX 4----------need help please :(

[Joe Diamond CPA]

i have VitalPBX3 running great with extensions and trunks PJSIP, trying to set up VPBX4 (of course PJSIP) and in my home network (the PBX's are both set up at Crown Cloud, so no porting or port issues) using the groundwire app, for some reason i cannot dial out using my home wifi with VPBX4, but no issues dialing out on VPBX3 , i tried to set up VPBX4 the same as VPBX3. note, the groundwire app is connected to VPBX4 , if i check reports, pbx reports PJSIP endpoints, I have a green dot and it shows my home public IP. Is something not set up properly with NAT? networs settings? THANK YOU

 

[Joe Diamond CPA]

PS i can dial out just fine if i activate my wireguard VPN on my android, if that helps, same if i turn off my wifi on the android

 

[Dawood]

i have VitalPBX3 running great with extensions and trunks PJSIP, trying to set up VPBX4 (of course PJSIP) and in my home network (the PBX's are both set up at Crown Cloud, so no porting or port issues) using the groundwire app, for some reason i cannot dial out using my home wifi with VPBX4, but no issues dialing out on VPBX3 , i tried to set up VPBX4 the same as VPBX3. note, the groundwire app is connected to VPBX4 , if i check reports, pbx reports PJSIP endpoints, I have a green dot and it shows my home public IP. Is something not set up properly with NAT? networs settings? THANK YOU

The fact that it works over WireGuard and mobile data but not your home Wi-Fi makes me think it’s something with the home router/NAT. I’d check if SIP ALG is enabled and compare the NAT/PJSIP settings between VPBX3 and VPBX4. Since the phone is registering and showing your public IP, the registration itself seems fine.

 

[Joe Diamond CPA]

great suggestion, i checked my home router has no SIP ALG (like older routers) and yes i had VPBX3 and 4 side by side and verified all the nat PJSIP settings, so i am confused too. also the fact that VPBX3 on the same s23 phone using the same app (groundwire) as VPBX4 means that there should be no issues with my local network, it must be something in VPBX4 . another strange thing, when i use the VPBX4 all (the vital pbx connect app) outbound calls work just fine?????? so why work on the VPBX all but not other 3rd party apps?

 

[Dawood]

great suggestion, i checked my home router has no SIP ALG (like older routers) and yes i had VPBX3 and 4 side by side and verified all the nat PJSIP settings, so i am confused too. also the fact that VPBX3 on the same s23 phone using the same app (groundwire) as VPBX4 means that there should be no issues with my local network, it must be something in VPBX4 . another strange thing, when i use the VPBX4 all (the vital pbx connect app) outbound calls work just fine?????? so why work on the VPBX all but not other 3rd party apps?

That actually narrows it down. Since VitalPBX Connect works on the same phone and Wi-Fi, try recreating the Groundwire account and double-check the SIP username, auth details, server, codecs, and DTMF settings. If it still fails, a SIP trace from one failed Groundwire call should show exactly where VPBX4 is rejecting or dropping it.

 

[Joe Diamond CPA]

thanks, i checked all of that and no issues, i have 12 extensions on the groundwire app all for VPBX3 and the VPBX4 extension is set up the same, I even tried another app SIPNETIC and same issue, so not a groundwire issue. unfortunately I do not know how to run a SIP trace

 

[kenn10]

thanks, i checked all of that and no issues, i have 12 extensions on the groundwire app all for VPBX3 and the VPBX4 extension is set up the same, I even tried another app SIPNETIC and same issue, so not a groundwire issue. unfortunately I do not know how to run a SIP trace

At the Linux prompt, download sngrep:

apt-get install sngrep

Once installed, you can run it at the terminal just by typing sngrep. You'll see everything going on on your system including sip register, invite, notify, etc., the entire sip conversation will be included and you can look at each call individually. You'll need to play with it a bit to get the hang of how it all works.

 

[Joe Diamond CPA]

Current Mode: Online [any] Dialogs: 18
Match Expression: BPF Filter:
Display Filter:
^Idx Method SIP From SIP To Msgs Source Destination
a [ ] 1 OPTIONS [email protected]. chicago4.voip.ms 2 104.238.60.84:5060
a [ ] 2 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 3 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 4 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 5 REGISTER [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 6 REGISTER [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 7 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 8 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 9 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 10 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 11 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 12 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 13 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 14 INVITE DIAMOND%[email protected] [email protected]: 3 136.35.210.229:8428
a [ ] 15 OPTIONS [email protected]. chicago4.voip.ms 2 104.238.60.84:5060
a [ ] 16 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 17 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 18 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
Esc Quit Enter Show Space Select F1 Help F2 Save F3 Search F4 Extended F5 Clear F7 Filte

i cannot make heads or tails out of this?

 

[kenn10]

Current Mode: Online [any] Dialogs: 18
Match Expression: BPF Filter:
Display Filter:
^Idx Method SIP From SIP To Msgs Source Destination
a [ ] 1 OPTIONS [email protected]. chicago4.voip.ms 2 104.238.60.84:5060
a [ ] 2 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 3 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 4 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 5 REGISTER [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 6 REGISTER [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 7 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 8 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 9 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 10 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 11 NOTIFY [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 12 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:8428
a [ ] 13 SUBSCRIBE [email protected]:5060 [email protected]:5060 4 136.35.210.229:7970
a [ ] 14 INVITE DIAMOND%[email protected] [email protected]: 3 136.35.210.229:8428
a [ ] 15 OPTIONS [email protected]. chicago4.voip.ms 2 104.238.60.84:5060
a [ ] 16 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 17 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
a [ ] 18 OPTIONS [email protected] [email protected] 2 104.238.60.84:5060
Esc Quit Enter Show Space Select F1 Help F2 Save F3 Search F4 Extended F5 Clear F7 Filte

i cannot make heads or tails out of this?

Options are an exchange of an endpoint with the system to discover what things are allowed like CODEC
Subscribe is generally a station subscribing for message waiting notification
Notify could be something like notifying that a message is waiting in voicemail.
Invite is an inside or outside call trying to connect to another station, a trunk, etc.

You arrow down to the number you want to look at and press ENTER to see the contents. That generally opens another window with the various back and forth of SIP messages. You can select each of those and see the actual dialog that has transpired.