VMBlast post announcement config?

[wv_giant]

I am setting up a queue for a customer service ring group. When everyone is on the line, it will push to the queue. The queue gives the option to leave a message, which I have set up as a VM Blast and created a custom announcement. All is working as expected. I am searching for a way to disable the post-announcement allison message 'if-correct-press.ulaw' and 'digits/1.ulaw' and just have it go straight to a beep or recording. In the VM Blast settings, I have changed the Audio Label to my custom recording, but I do not see a way to disable to post-message. Can anyone point me to the right config file or setting? I am using 2021 on Debian through the crown cloud auto installer (which is awesome btw!).

 

[tbrummell]

Although this is system wide, have you tried Disable Standard Prompt in Voicemail Admin?

I quickly set this up, and have the above option to Yes, and when I dial my queue with failover to VMBlast, I just get a Beep. Is this what you're trying to achieve?

 

[wv_giant]

I think your VM Blast Audio Label setting is set to beep instead of message? I did try that system-wide VM change to disable the standard prompt but it did not change anything. To answer your question, yes, I am trying to achieve just a beep after the custom recording.

My setup in VM Blast Audio Label is set to my custom recording. If I set it to Beep then it simply just beeps as expected, but then I cannot play a custom message prior. Perhaps I cannot get around the if-correct-press in VM Blast because it is integral to the function and I am trying to use it for something it's not designed for?

I saw this article about shared mailboxes and BLF.

Perhaps this is the better way to go? My needs are pretty simple, we are a small company. When all customer service agents are on the phone and the customer does not want to wait, a shared voicemail between only the customer service staff is the ideal setup.

 

[tbrummell]

I think your VM Blast Audio Label setting is set to beep instead of message?

You were correct. I changed it to a greeting and now I get your behavior.

Shared mailbox will work, if that's the use case here. I use a shared mailbox for my home so both my wife & I get flashing BLF in our offices (opposite ends and floors of the house).

 

[wv_giant]

I found a post about how to disable the if-correct-press message in /etc/asterisk/extensions_override_freepbx.conf but I am wondering if there is a functional reason to use a shared mailbox vs blast? My scenario is 3 customer service reps, each in the same ring group. If I do a shared mailbox, I assume a single user can delete individual messages as they've been addressed so other users can listen to the remaining messages and act on them and delete after they've been addressed? I think the blast feature is not really meant to be used in a shared mailbox-type of way now that I have been exploring more but want to make sure I am not overlooking something.

 

[tbrummell]

I assume a single user can delete individual messages as they've been addressed so other users can listen to the remaining messages and act on them and delete after they've been addressed?

Exactly. Using VMBlast causes each user to have their own copy of the message, not knowing if anyone has followed up with the caller yet.

 

[wv_giant]

perfect, thanks for confirming, I appreciate the help!