VMBlasting not working from IVR

[Cliffster]

Hi,

I can use Voice Mail Blasting by calling the extension configured, but when I use the IVR to select that extension, it says the extension, then goes back to the IVR
and repeats the IVR options.

Log shows [2009-10-14 10:40:13] WARNING[3463] pbx.c: Invalid extension '7', but no rule 'i' in context 'app-vmblast'

Can any gurus give me pointers on what this means?

Any help is most appreciated!

Thanks,
Cliffster

My system info:

PBX in a Flash Version 1.3 Daemon Status
********************************************************************
* Asterisk * ONLINE * Zaptel * ONLINE * MySQL * ONLINE *
* SSH * ONLINE * Apache * ONLINE * Iptables * ONLINE *
* Fail2ban * ONLINE * IP Connect* OFFLINE * Ip6tables * OFFLINE *
* BlueTooth * ONLINE * Hidd * ONLINE * NTPD * ONLINE *
* Sendmail * ONLINE * Samba * ONLINE * Webmin * ONLINE *
* Ethernet0 * N/A * Ethernet1 * ONLINE * Wlan0 * N/A *
********************************************************************
* Running Asterisk Version : Asterisk 1.4.21.2
* Asterisk Source Version : 1.4.21.2
* Zaptel Source Version : 1.4.12.1
* Libpri Source Version : 1.4.7
* Addons Source Version : 1.4.7
********************************************************************
pbx.local on xxx.xxx.xxx.xx - eth1
CentOS release 5.2 (Final) :32 Bit Kernel: 2.6.18-92.1.6.el5

 

[jmullinix]

The simplest thing would be to add a hidden choice in the IVR.

To make it so you can dial a number during the IVR that is not an extension, you need to get your hands dirty and write a teeny little bit of code.

Look at the /etc/asterisk/extensions_additional.conf file and determine the Asterisk name of the IVR you are using. It will be something like "ivr-2".

Now open /etc/asterisk/extension_custom.conf and add the following to it at the bottom of the file.

[ivr-2-custom]
exten => 1234,1,goto(from-internal,${EXTEN},1)

If your IVR is ivr-3, then change [ivr-2-custom] to [ivr-3-custom].
Replace the 1234 with the number of your voicemail blast group. Save it, click the orange bar and wait for the frog to eat the fly and you are in business.

 

[Cliffster]

It didn't work, but thanks for trying.

My IVR is, like you said ivr-2, and my VM blast 'extension' is 500. So I put
[ivr-2-custom]
exten => 500,1,goto(from-internal,${EXTEN},1)
at the bottom of /etc/asterisk/extension_custom.conf

I did this from the Config Edit and when I clicked Update it said Write completed successfully... There's no orange bar on this one, but I tried anyway. When I call the IVR it says 500 and then goes back and repeats the options. This is option 7 and if I select that, it says 500 and goes back to repeat the options, too.

Having not seen the frog eat the fly I did try to Submit Changes from the VMBlast again...

Maybe I need to amportal restart.... nope same thing...

...but I notice in FOP that it says vmblast on Zap 1, but it still giving me IVR options... huh?

Thanks loads this is fun.