Who's the Best?

[JRayfield]

I've been using Vitelity for my service provider, for my business, for a number of months now, and up until recently, the service has been pretty good (a few 'glitches' and 'failures', but it was back up and running well pretty quickly).

However, starting a few weeks ago, I started having trouble with inbound calls (DID). When calling any of my 'local' DID numbers (417 area code), the caller will intermittently get a reorder tone. There's no indication in any of my equipment/software that the call ever tried to come through. Callers who use my 800 number never get this reorder tone.

I've done a lot of testing of this problem and have put in numerous reports to Vitelity but they continue to tell me that they can't find any problem. I've even tried different equipment/software on my end (ATA and 3CX PBX) and the problem appears with all of it.

So, I'm starting to look around for a 'better' service provider.

Any suggestions on a good, reliable, 'solid' service provider that won't 'break the bank' in cost?

John Rayfield, Jr.
Rayfield Communications
Springfield, MO

 

[rossiv]

I've been using Vitelity for my service provider, for my business, for a number of months now, and up until recently, the service has been pretty good (a few 'glitches' and 'failures', but it was back up and running well pretty quickly).

However, starting a few weeks ago, I started having trouble with inbound calls (DID). When calling any of my 'local' DID numbers (417 area code), the caller will intermittently get a reorder tone. There's no indication in any of my equipment/software that the call ever tried to come through. Callers who use my 800 number never get this reorder tone.

I've done a lot of testing of this problem and have put in numerous reports to Vitelity but they continue to tell me that they can't find any problem. I've even tried different equipment/software on my end (ATA and 3CX PBX) and the problem appears with all of it.

So, I'm starting to look around for a 'better' service provider.

Any suggestions on a good, reliable, 'solid' service provider that won't 'break the bank' in cost?

John Rayfield, Jr.
Rayfield Communications
Springfield, MO

I use VoipMS. I have never had an outage that I recall in the last year. I could be wrong, but I am pretty sure.

Call Quality is GREAT, you can set outbound CID number, 0.01 cent per minute calls, servers scattered around US and the world.

 

[dswartz]

I've been happy with flowroute.

 

[briankelly63]

I've been on Vitelity for quite awhile.... just switched to VOIP.MS but holding on to Vitelity for the moment in case I wanted to switch back... will see how it goes.

The biggest reason for my change was that pings to VOIP.MS in NY were less than half the ping time to Vitelity servers.

Have had other either echo issues or incoming DID problems

Brian

 

[JRayfield]

Brian, you say that you've had DID issues. Is this with Vitelity?

John Rayfield, Jr.

 

[briankelly63]

yes.... sometimes its impossible to get a straight answer or to track down some of these issues... I forward POTS lines to Vitelity DID's in my setup. It seems that the local telco would often have some issues getting to those DID and people would get all circuits busy or some other such issues. Its difficult to "watch" what you may not even see.

 

[scott2020]

Flowroute, callcentric, VoIP.ms, are all great. For business I have been using SimpleSignal for a year and they are great. Not the least expensive, but top notch.

 

[JRayfield]

This sounds like the exact same problem that I've been having with Vitelity for the last several weeks. Intermittently, callers to my 417-area-code DID's will get a reorder tone (fast busy, all trunks busy). But, part of the time, calls go through fine. Calls to my 800 number work perfectly, all the time. I've reported this over and over to Vitelity and they just say that they can't duplicate the problem and nothing gets fixed.

So, have you not had this problem at all with VoIP.ms? Did you port your DID's to VoIP.ms?

John

yes.... sometimes its impossible to get a straight answer or to track down some of these issues... I forward POTS lines to Vitelity DID's in my setup. It seems that the local telco would often have some issues getting to those DID and people would get all circuits busy or some other such issues. Its difficult to "watch" what you may not even see.

 

[JRayfield]

I took a look at Flowroute's website. Looks good. I may give them a try, too. Thanks!

John

I've been happy with flowroute.

 

[gregc]

Those with Vitelity issues may ask them who the underlying provider is. We had issues and it turns out it was an issue with XO. We are STILL in the porting process to get our DID switched to Level3. FCC is even involved because XO is dragging there feet big time.

-Greg

 

[myitguy]

Sounds somewhat familiar to an issue I had recently:
http://pbxinaflash.com/community/threads/vitelity-issues.10234/?t=10234

I haven't had any additional reports of this issue...but you never really know...

 

[JRayfield]

Just thought I would give an update to my problem....

The problem involved my 'regular' DID's. My 800 number worked fine. However, when anyone within my area code (417) dialed one of my 417-area-code DID's, they often received a 'fast busy' (reorder tone). Dialing from outside of the 417 area code, seemed to work correctly (as best as I could determine). This was using Vitelity.

I opened a trouble ticket with Vitelity and they started looking for the problem. At one point, they contacted me and told me that the problem was definitely in my equipment (Cisco ATA devices). While that wouldn't surpise me, I was skeptical, because nothing had changed in those units and this problem had just suddenly started, after months of everything working fine.

I tried several different configurations of equipment and software on Vitelity's service, including PBIAF and a 3CX IP PBX, with no success in finding the problem. This proved that the problem wasn't in the Cisco ATA devices, since the problem occurred using PBIAF as well as a 3CX IP PBX, too.

I've also used VoIP.ms, although not much. So I did some testing using their service, to see if I would have the same problem with them. Interestingly, the exact same problem existed there, too (different DID number, but the exact same problem with incoming calls). VoIP.ms provides the ability to route a DID back into their system, for an 'echo test', completely bypassing my equipment/software. I did this and still had the same problem of some incoming calls getting a 'fast busy'.

So, my testing seemed to have proven the problem was not in either one of the VoIP service provider's systems, and it definitely wasn't in my equipment/software, either.

At this point, Vitelity wasn't doing anything to further help solve the problem, so I spent more time working with VoIP.ms. They had me do several tests (a couple of times) and then they submitted these results to their service provider. Eventually, they contacted AT&T. Not surprisingly, AT&T said that there was no problem, that they could dial my DID's just fine. But, also VERY interestingly, the problem disappeared at the same time. It would appear that the problem was in AT&T's system, or someone else's 'underlying' system, somewhere, such that 'local' calls to my DID's, which were supposed to be routed to VoIP service providers, weren't being routed properly.

The problem hasn't resurfaced since then.

To be frank, I wasn't impressed with Vitelity's support. Basically, they didn't do anything that helped solve the problem.

On the other hand, VoIP.ms really worked to solve this problem. For business service, that's the kind of service provider that I need and expect. I'll be switching all of my services over to them shortly. (sorry for sounding like a commercial, but I'm really sold on the service support that VoIP.ms provided me).

John Rayfield, Jr.
www.rayfield.net

 

[utsmostdumbest]

I use VoIP.ms for my DIDs and outbound calls for my business. The service and support are awesome. I am shopping around for a outbound trunk that is a flat rate for national (US) calls. Any recommendations? Not sure how many channels I need, but I would imagine more than 2 and less than 24.

 

[utsmostdumbest]

I just did some research on my bill for the last three months. Even if I found a good flat rate plan, it still would cheaper to stick with VoIP.ms's minute billing.