ordered directly through Visible when I opened the account. They never had me download an esim for phone. Sim came with new phone.Purchased from Visible or not, iPhones are pretty standard and have all the cellular bands. They might or might not have the Verizon 5g millimeter wave radios but they should operate correctly otherwise. I just think people at Visible are not provisioning the sim cards correctly. The newer iPhones let you download the esim without ever waiting for them to mail a sim card. @Brianmac did you download an esim on the iPhone or just order a byod sim card?
Again, if you have seen any of my other posts, there is a black cloud that follows me pretty closely. And when you mix a wife + new iPhone + plus new great service and mix - the black cloud GROWS, lol....