Avant Displays Recieving Faxes, But Fax is Never received

[trupsalms]

asterisk cli: -- Call accepted by 127.0.0.1 (format ulaw)
-- Format for call is ulaw
-- Called IAX2/iax-fax0/s
-- IAX2/iax-fax0-11859 is ringing
-- IAX2/iax-fax0-11859 answered Gtalk/+18585551212-8df8
-- Hungup 'IAX2/iax-fax0-11859'
== Spawn extension (custom-fax-iaxmodem, s, 1) exited non-zero on 'Gtalk/+18585551212-8df8'

 

[darmock]

Of course you have not provided an unedited copy of status so I am guessing

I run 206x 32 bit purple with avantfax/google voice.

Been up since we released the incredible fax.

just sent and received a number of faxes from a number of sources with no problems at all.

No idea what your problem is however on the PIAF reference machine for The Incredible Fax 2.0 it is still working so I would start looking at your machine or perhaps GV is having problems yet again. RU sure it is a fax call and not a voice call?

Tom

 

[trupsalms]

Status To File and yes it is a fax and not a voice

PBX in a Flash System Information
**********************************************************************
* 1. I agree that I will review the contents of the file *
**********************************************************************
/root/status-output.txt
**********************************************************************
* and redact any sensitive information *
* 2. I agree that I am wholly responsible for the editing of the file*
**********************************************************************
/root/status-output.txt
**********************************************************************
* *
* IF YOU DO NOT AGREE WITH THESE TERMS OF USE DO NOT USE THIS FILE *
* *
**********************************************************************
Date and Time = 201202161159
PIAF color = PURPLE
Asterisk Status = ONLINE
Dahdi Status = ONLINE
MySql Status = ONLINE
SSH Status = ONLINE
Apache Status = ONLINE
Iptables Status = ONLINE
Ip6tables Status = ONLINE
Fail2ban Status = ONLINE
IP Connect Status = ONLINE
Free Disk Space = ADEQUATE
Free Memory = ADEQUATE
NTPD Status = ONLINE
Sendmail Status = ONLINE
Samba Status = OFFLINE
Webmin Status = ONLINE
Ethernet 0 Status = ONLINE
Ethernet 1 Status = N/A
Wlan Status = N/A
PIAF Installed Version = 2.0.6.2
Freepbx Version = 2.9.0.7
Running Asterisk = 1.8.8.0
Asterisk Source Version = 1.8.8.0
Dahdi Source = 2.6.0+2.6.0
Zaptel Source = UNAVAILABLE
Libpri Source = 1.4.12
Addons Source = UNAVAILABLE
pbx.local on 192.168.0.212 - eth0
CentOS release 6.2 (Final) :32 Bit Kernel: 2.6.32-220.2.1.el6.i686
********************************************************************
Ifconfig output
eth0 Link encap:Ethernet HWaddr 00:0C:F1:FD:2B:57
inet addr:192.168.0.212 Bcast:192.168.0.255 Mask:255.255.255.0
inet6 addr: fe80::20c:f1ff:fefd:2b57/64 Scope:Link
UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
RX packets:725010 errors:0 dropped:0 overruns:0 frame:0
TX packets:258759 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:1000
RX bytes:83229254 (79.3 MiB) TX bytes:68359765 (65.1 MiB)

lo Link encap:Local Loopback
inet addr:127.0.0.1 Mask:255.0.0.0
inet6 addr: ::1/128 Scope:Host
UP LOOPBACK RUNNING MTU:16436 Metric:1
RX packets:465289 errors:0 dropped:0 overruns:0 frame:0
TX packets:465289 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:0
RX bytes:60012311 (57.2 MiB) TX bytes:60012311 (57.2 MiB)

********************************************************************
Network Configuration output ifconfig-eth0
DEVICE="eth0"
BOOTPROTO="dhcp"
DHCP_HOSTNAME="pbx.local"
HOSTNAME="pbx.local"
HWADDR="00:0C:F1:FD:2B:57"
IPV6INIT="yes"
MTU="1500"
NM_CONTROLLED="yes"
ONBOOT="yes"
TYPE="Ethernet"
********************************************************************
uname -a output
Linux pbx.local 2.6.32-220.2.1.el6.i686 #1 SMP Thu Dec 22 18:50:52 GMT 2011 i686 i686 i386 GNU/Linux
********************************************************************
Routing Info - route
Kernel IP routing table
Destination Gateway Genmask Flags Metric Ref Use Iface
192.168.0.0 * 255.255.255.0 U 0 0 0 eth0
link-local * 255.255.0.0 U 1002 0 0 eth0
default 192.168.0.1 0.0.0.0 UG 0 0 0 eth0
********************************************************************
Free Memory free -m output
total used free shared buffers cached
Mem: 989 753 236 0 141 283
-/+ buffers/cache: 329 660
Swap: 766 0 766
********************************************************************
Disk Info df output
Filesystem 1K-blocks Used Available Use% Mounted on
/dev/sda2 37593776 4605368 31078752 13% /
tmpfs 506852 0 506852 0% /dev/shm
/dev/sda1 99150 24749 69281 27% /boot
********************************************************************
Output of hosts file
127.0.0.1 pbx.dyndns.org pbx.local localhost localhost.localdomain localhost4 localhost4.localdomain4
::1 pbx.dyndns.org pbx.local localhost localhost.localdomain localhost6 localhost6.localdomain6
********************************************************************
fdisk -l output

Disk /dev/sda: 40.0 GB, 40020664320 bytes
255 heads, 63 sectors/track, 4865 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x000a843c

Device Boot Start End Blocks Id System
/dev/sda1 * 1 13 102400 83 Linux
Partition 1 does not end on cylinder boundary.
/dev/sda2 13 4768 38193152 83 Linux
/dev/sda3 4768 4866 785408 82 Linux swap / Solaris
********************************************************************
pstree -A output
init-+-acpid
|-atd
|-auditd---{auditd}
|-automount---4*[{automount}]
|-bash---sh---op_server.pl
|-crond
|-dbus-daemon
|-dhclient
|-fail2ban-server---10*[{fail2ban-serve}]
|-4*[faxgetty]
|-faxq
|-hald---hald-runner-+-hald-addon-acpi
| `-hald-addon-inpu
|-hfaxd
|-httpd---9*[httpd]
|-iaxmodem---4*[iaxmodem]
|-6*[mingetty]
|-miniserv.pl
|-mysqld_safe---mysqld---10*[{mysqld}]
|-ntpd
|-portreserve
|-pppoe-server
|-rpc.statd
|-rpcbind
|-rsyslogd---3*[{rsyslogd}]
|-safe_asterisk---asterisk---50*[{asterisk}]
|-2*[sendmail]
|-sshd-+-sshd---bash---sh---sh---pstree
| `-sshd---bash
|-udevd---2*[udevd]
`-xinetd
********************************************************************
lspci -tv output
-[0000:00]-+-00.0 Intel Corporation 82865G/PE/P DRAM Controller/Host-Hub Interface
+-02.0 Intel Corporation 82865G Integrated Graphics Controller
+-03.0-[01]----01.0 Intel Corporation 82547EI Gigabit Ethernet Controller
+-06.0 Intel Corporation 82865G/PE/P Processor to I/O Memory Interface
+-1d.0 Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #1
+-1d.1 Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #2
+-1d.2 Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #3
+-1d.3 Intel Corporation 82801EB/ER (ICH5/ICH5R) USB UHCI Controller #4
+-1e.0-[02]--+-03.0 Conexant Systems, Inc. HSF 56k HSFi Modem
| \-04.0 Rhino Equipment Corp. RCB8FXX 8-channel modular analog telphony card
+-1f.0 Intel Corporation 82801EB/ER (ICH5/ICH5R) LPC Interface Bridge
+-1f.1 Intel Corporation 82801EB/ER (ICH5/ICH5R) IDE Controller
+-1f.2 Intel Corporation 82801EB (ICH5) SATA Controller
+-1f.3 Intel Corporation 82801EB/ER (ICH5/ICH5R) SMBus Controller
\-1f.5 Intel Corporation 82801EB/ER (ICH5/ICH5R) AC'97 Audio Controller
********************************************************************
lsusb -tv output
Bus# 4
`-Dev# 1 Vendor 0x1d6b Product 0x0001
Bus# 3
`-Dev# 1 Vendor 0x1d6b Product 0x0001
Bus# 2
`-Dev# 1 Vendor 0x1d6b Product 0x0001
Bus# 1
`-Dev# 1 Vendor 0x1d6b Product 0x0001
`-Dev# 2 Vendor 0x0aec Product 0x3260
********************************************************************
Virtualization Check
Virtualization does not appear to be present!
This may mean PIAF is installed on real hardware or the virtualization
technology is not recognized
********************************************************************

 

[darmock]

Wonderful makes it easier to talk about your problems. Are all faxes being dropped now? Or just from that phone number?

The reason I ask is GV does have issues at times with phone numbers for no apparent reason then it will clear up in a few days and everything is working again.

Have you added/removed anything on your system recently? Any changes whatsoever? If not and now "suddenly" it wont receive faxes I would suspect a problem with GV. Just a guess mind you. I just got another couple of faxes in from the government about 10 mins ago all seemed well. Again on a gv trunk etc etc.

Also judging by status to file this is not a dedicated fax system as I see a rhino card in there and also HSF modem. You might want to bump up the ram. I recommend 4gb for running centos 6.2 especially with incredible fax and if you are using the OCR software.


Tom

 

[trupsalms]

Everything is default from install to hardware no changes

sipgate drops faxes to: asterisk cli: in new stack
-- Call accepted by 127.0.0.1 (format ulaw)
-- Format for call is ulaw
-- Called IAX2/iax-fax0/s
-- IAX2/iax-fax0-630 is ringing
-- IAX2/iax-fax0-630 answered SIP/Sipgate-tony psalms -00000002
> doing dnsmgr_lookup for 'sipgate.com'
> ast_get_srv: SRV lookup for '_sip._udp.sipgate.com' mapped to host sipgate.com, port 5060
-- Hungup 'IAX2/iax-fax0-630'
== Spawn extension (custom-fax-iaxmodem, s, 1) exited non-zero on 'SIP/Sipgate-tony psalms -00000002'

 

[trupsalms]

Full Asterisk CLI From Sipgate To Receive Faxes

== Using SIP RTP TOS bits 184
== Using SIP RTP CoS mark 5
-- Executing [6508707157@from-trunk:1] Set("SIP/Sipgate-tony psalms -00000006", "__FROM_DID=6508707157") in new stack
-- Executing [6508707157@from-trunk:2] Gosub("SIP/Sipgate-tony psalms -00000006", "cidlookup,cidlookup_3,1") in new stack
-- Executing [cidlookup_3@cidlookup:1] GotoIf("SIP/Sipgate-tony psalms -00000006", "1?cidlookup,cidlookup_return,1") in new stack
-- Goto (cidlookup,cidlookup_return,1)
-- Executing [cidlookup_return@cidlookup:1] ExecIf("SIP/Sipgate-tony psalms -00000006", "1?Set(CALLERID(name)=Be Kind To Me)") in new stack
-- Executing [cidlookup_return@cidlookup:2] Return("SIP/Sipgate-tony psalms -00000006", "") in new stack
-- Executing [6508707157@from-trunk:3] Gosub("SIP/Sipgate-tony psalms -00000006", "app-blacklist-check,s,1") in new stack
-- Executing [s@app-blacklist-check:1] GotoIf("SIP/Sipgate-tony psalms -00000006", "0?blacklisted") in new stack
-- Executing [s@app-blacklist-check:2] Set("SIP/Sipgate-tony psalms -00000006", "CALLED_BLACKLIST=1") in new stack
-- Executing [s@app-blacklist-check:3] Return("SIP/Sipgate-tony psalms -00000006", "") in new stack
-- Executing [6508707157@from-trunk:4] ExecIf("SIP/Sipgate-tony psalms -00000006", "0 ?Set(CALLERID(name)=8585551212)") in new stack
-- Executing [6508707157@from-trunk:5] Set("SIP/Sipgate-tony psalms -00000006", "__CALLINGPRES_SV=allowed_not_screened") in new stack
-- Executing [6508707157@from-trunk:6] Set("SIP/Sipgate-tony psalms -00000006", "CALLERPRES()=allowed_not_screened") in new stack
-- Executing [6508707157@from-trunk:7] Goto("SIP/Sipgate-tony psalms -00000006", "ext-miscdests,2,1") in new stack
-- Goto (ext-miscdests,2,1)
-- Executing [2@ext-miscdests:1] NoOp("SIP/Sipgate-tony psalms -00000006", "MiscDest: Fax") in new stack
-- Executing [2@ext-miscdests:2] Goto("SIP/Sipgate-tony psalms -00000006", "from-internal,329,1") in new stack
-- Goto (from-internal,329,1)
-- Executing [329@from-internal:1] Answer("SIP/Sipgate-tony psalms -00000006", "") in new stack
-- Executing [329@from-internal:2] Wait("SIP/Sipgate-tony psalms -00000006", "1") in new stack
-- Executing [329@from-internal:3] PlayTones("SIP/Sipgate-tony psalms -00000006", "ring") in new stack
-- Executing [329@from-internal:4] Goto("SIP/Sipgate-tony psalms -00000006", "custom-fax-iaxmodem,s,1") in new stack
-- Goto (custom-fax-iaxmodem,s,1)
-- Executing [s@custom-fax-iaxmodem:1] Dial("SIP/Sipgate-tony psalms -00000006", "IAX2/iax-fax0/s") in new stack
-- Call accepted by 127.0.0.1 (format ulaw)
-- Format for call is ulaw
-- Called IAX2/iax-fax0/s
-- IAX2/iax-fax0-1203 is ringing
-- IAX2/iax-fax0-1203 answered SIP/Sipgate-tony psalms -00000006
-- Hungup 'IAX2/iax-fax0-1203'
== Spawn extension (custom-fax-iaxmodem, s, 1) exited non-zero on 'SIP/Sipgate-tony psalms -00000006'

 

[trupsalms]

Question: Where are the default directory for avant log

Question: Where are the default directory for avant log and what commands can i run in the terminal to show me more of whats going on with avant fax

 

[darmock]

You log into the user interface of avantfax. In the top right hand corner underneath the username you will see 2 tiny icons click on the right one (I think) and you will be in the admin menu. Select system logs from the drop down and you are off to the races.

Beyond that no suggestions as we cant duplicate your problem here. Sorry

Tom

 

[trupsalms]

current logs from avant

17.02.2012 10:14dynconf> checking CallID1 8585551212 on device /dev/ttyIAX2 17.02.2012 10:13dynconf> checking CallID1 8585551212 on device /dev/ttyIAX1 17.02.2012 10:12dynconf> checking CallID1 8585551212 on device /dev/ttyIAX0 17.02.2012 10:11dynconf> checking CallID1 8585551212 on device /dev/ttyIAX0 17.02.2012 10:08class UserAccount> Alternate Login successful for user 'maint' from IP: '192.168.0.201'

 

[trupsalms]

please try faxing from your end and see if any errors return

6508707157 fax #

 

[wardmundy]

You have tried this suggestion? Correct?

 

[gvtricks]

As in my test, there will be error when trying to write to
/var/www/html/avantfax/tmp/18ca1f06.ps

02.19.2012 11:21	Exec_sendfax error: /var/www/html/avantfax/tmp/18ca1f06.ps: Empty file
02.19.2012 11:21	Exec_sendfax failed: /usr/bin/sendfax -R -n -o 'maint' -f '[email protected]' -r '' -S '' -d '13055551212' /var/www/html/avantfax/tmp/18ca1f06.ps
02.19.2012 11:21	faxcover> from: 'Aries Security Services LLC.' email: ''
02.19.2012 09:45	class UserAccount> Login successful for 'maint' from IP: '192.168.169.117'
02.19.2012 00:59	faxrcvd> Fax sent to MODEM contact [email protected]
02.19.2012 00:59	send_mail> 'fax: GoogleVoice 02.19.2012 00:59' sent to '[email protected]' from '[email protected]' - /var/www/html/avantfax/faxes/recvd/2012/02/19/18884732963/000000048/fax.pdf ()
02.19.2012 00:59	faxrcvd> Inserted /var/www/html/avantfax/faxes/recvd/2012/02/19/18884732963/000000048 from 800 Service to Inbox
02.19.2012 00:59	ArchiveIn> fax '/var/www/html/avantfax/faxes/recvd/2012/02/19/18884732963/000000048' from fax number '+18884732963' - ttyIAX0
02.19.2012 00:59	tiff2pdf> successfully created /var/www/html/avantfax/faxes/recvd/2012/02/19/18884732963/000000048/fax.pdf
02.19.2012 00:59	faxrcvd> PROCESSING FAX from '+18884732963' (1 pages) received '2012:02:19 00:58:48'
02.19.2012 00:59	faxrcvd> executing: recvq/fax000000048.tif ttyIAX0 '000000104' '' CIDNum: '+18884732963' CIDNamyfaxes: '800 Service' DID: ''
02.19.2012 00:58	dynconf> checking CallID1 +18884732963 on device /dev/ttyIAX0
02.19.2012 00:56	notify> Notification email sent to [email protected]
02.19.2012 00:56	send_mail> 'fax: HP fax Test number 02.19.2012 00:56' sent to '[email protected]' from '[email protected]' - ()
02.19.2012 00:56	FaxArchive> userid '1' has changed description for faxid '37' to ''
02.19.2012 00:56	class ArchiveOut> fax '/faxes/sent/2012/02/19/18884732963/005621/32' sent by userid '1' to companyid '2'
02.19.2012 00:56	static_preview> Using pnmquant to create /var/www/html/avantfax/faxes/sent/2012/02/19/18884732963/005621/32/prev0.gif
02.19.2012 00:56	convert2pdf> created /var/www/html/avantfax/faxes/sent/2012/02/19/18884732963/005621/32/fax.pdf in 0.3ms
02.19.2012 00:56	notify> Executing: doneq/q32 done 0:01:10 (4)
02.19.2012 00:55	faxcover> from: 'Aries Security Services LLC.' email: ''
02.19.2012 00:54	class UserAccount> Login successful for 'maint' from IP: '192.168.169.117'

In this case issuing a more widely permission command as:

chmod -R 777 /var/www/html/avantfax

Will be more appropriate IMO

gvtricks

 

[trupsalms]

intermentedly recieving faxes on ttyIAX1

ttyIAX0 status: please wait even after reboot
ttyIAX1 status: idle
ttyIAX2 status: idle
ttyIAX3 status: idle

again one and off i'm now receiving faxes on ttyIAX1

 

[darmock]

chmod -R 777 /var/www/html/avantfax

Will be more appropriate IMO

gvtricks

I tend to agree. We had added the earlier command to all new installs however a longer term test seems to indicate greater permissions seem necessary as you stated. I have modified the install-incredfax2 and will push this out later today.

Tom

 

[trupsalms]

Thanks After Futher misc network tweaking i'm about to receive faxes

i can not send faxes using either the web interface or the windows hylafax driver:

21.02.2012 20:24 send_mail> 'format failed fax: 2063375272 21.02.2012 20:21' sent to '[email protected]' from '[email protected]' - /var/www/html/avantfax/tmp/2012-02-21-2063375272-202155-4/fax.pdf (2063375272.pdf)
21.02.2012 20:24 convert2pdf> created /var/www/html/avantfax/tmp/2012-02-21-2063375272-202155-4/fax.pdf in 148.3ms