Fonicatec (pbxiaf) says no credits but I do!

[dghundt]

Our calls using Fonicatec (pbxiaf) service stopped going out today. We get a recording that says we do not have enough credits.
I have about $30 in the account and we are calling usa long distance which should be pennies a minute.
Tried calling the support number on the fonica website, but received standard Allison voice mail recording.

 

[jroper]

Hi

Sorted now.

My apologies

Joe

 

[dghundt]

Thanks!
What is the best way to contact 'tech support' for these issues or others should they arise in the future? A generic Allison voice mail greeting can be a bit vague.
(I do have failover providers of course.)

 

[jroper]

Hi

Unfortunately, you were calling after hours, but we work pretty late anyway.

An email to me is as good as anything. Which number did you try?

Joe

 

[dghundt]

I used the USA number on your main contact webpage, calling during regular hours EST.
Thanks again. Will use email to contact and continue to use fail over voip providers.

 

[jroper]

Hi

I'll have another look at the after hours (for us in Spain) procedure.

I have to admit that our support time has been so minimal, that I have not really checked everything is as it should be.

I would always recommend having failover providers.

Joe