Description of Problem: Just ported our business lines to VOIP provider and having an immediate problem with call flow 
. Outside calls to some extensions including 701 (our receptionist) and 702 are alerting to all other callers - it alerts and shows an internal call from their extension on other extension handsets for the duration of the ring on the dialed extension's handset.
Contextual information: We are using only Polycom VVX600s. Findme/follow me is disabled for all users including receptionist. Calls from outside directly to extension trigger this unexpected behavior whether extension is directly dialed at IVR, or as a part of a ringgroup. I have reviewed her polycom config and compared with other's extensions without this behavior and found no discrepancies between them (except for these lines:
I find nothing unusual in .conf files: Pastebin of extensions_custom.conf, sip_additional.conf. Asterisk Log: here. Call log of dial from outside, direct dial of extension from IVR, and call from ext 701 to all extensions:
. Outside calls to some extensions including 701 (our receptionist) and 702 are alerting to all other callers - it alerts and shows an internal call from their extension on other extension handsets for the duration of the ring on the dialed extension's handset.Contextual information: We are using only Polycom VVX600s. Findme/follow me is disabled for all users including receptionist. Calls from outside directly to extension trigger this unexpected behavior whether extension is directly dialed at IVR, or as a part of a ringgroup. I have reviewed her polycom config and compared with other's extensions without this behavior and found no discrepancies between them (except for these lines:
device.prov.serverName.set="1"
device.prov.ztpEnabled="0"
device.prov.ztpEnabled.set="1"
device.set="1"
)I find nothing unusual in .conf files: Pastebin of extensions_custom.conf, sip_additional.conf. Asterisk Log: here. Call log of dial from outside, direct dial of extension from IVR, and call from ext 701 to all extensions:
Thank you in advance for your time in considering my problem! | ||||||||||
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Phone System 